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- Tasks: Join our Business Rates team to manage records and assist local businesses.
- Company: Sevenoaks District Council, a forward-thinking local authority.
- Benefits: 25 days annual leave, hybrid working, and employee discounts.
- Other info: Dynamic team with opportunities for social activities and professional development.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Experience in administration and customer service is essential.
The predicted salary is between 30000 - 40000 £ per year.
Be part of our successful Business Rates team to compile and maintain records and process the requirements of businesses across Sevenoaks and Dartford districts. Our team is responsible for dealing with all aspects of Business Rates, from administration and billing to recovery and enforcement.
You’ll be responsible for answering telephone enquiries covering all aspects of Business Rates and responding to emails and letters received from our customers. If you have experience working in an office environment, with a background in administration and customer service, and a keen interest in tax administration, we’d love to hear from you.
We’re looking for someone who can stay calm, organised, and professional under pressure, while delivering a high standard of customer service. This role will be based at our Council Offices, Argyle Road, Sevenoaks Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles where your working time will be divided between the office (2-3 days) and home working (2-3 days).
Benefits for working for Sevenoaks District Council:
- Annual leave of 25 days (excluding bank holidays)
- Additional leave after 5 years of service
- Free on-site parking
- Membership of the Local Government pension Scheme (LGPS) – a defined benefit pension with employer contributions
- Opportunities to join in with social activities
- Access to employee benefits including discounts on shopping, travel, days out and more
- Access to BUPA Employee Assistance Programme, a free, 24/7, confidential counselling and wellbeing support service
- Tusker car salary sacrifice scheme and discounts with your MOT
Need advice on how to ensure you have the best chance of being shortlisted? Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.
Interviews: 21 April 2026
Interested in the role and want to know more? For further details on the role, please contact our HR Team on 01732 227000 or human.resources@sevenoaks.gov.uk.
Sevenoaks – Working for Equality. We welcome applications from all sections of the community. Sevenoaks District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
How to apply: Please apply online. If this is not possible, please contact a member of the HR team by either emailing recruitment@sevenoaks.gov.uk or contacting us on 01732 227383 to discuss how we can assist you in applying.
Business Rates Officer in Sevenoaks employer: Sevenoaks District Council
Contact Detail:
Sevenoaks District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Rates Officer in Sevenoaks
✨Tip Number 1
Get to know the company! Research Sevenoaks District Council and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about your past experiences and how they relate to the role of a Business Rates Officer, so you can share relevant examples.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about the team dynamics and what a typical day looks like. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our fantastic team at Sevenoaks District Council.
We think you need these skills to ace Business Rates Officer in Sevenoaks
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, give the job description a good read. It’s packed with clues about what we’re looking for, so make sure you highlight your relevant experience and skills that match our needs.
Tailor Your Supporting Statement: Your supporting statement is your chance to shine! Make it personal and specific to the Business Rates Officer role. Show us how your background in administration and customer service makes you the perfect fit for our team.
Keep It Professional Yet Friendly: While we love a bit of personality, remember to keep your tone professional. We want to see your enthusiasm for the role, but also your ability to communicate effectively, just like you would with our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. If you have any issues, just reach out to our HR team for help.
How to prepare for a job interview at Sevenoaks District Council
✨Know Your Business Rates
Make sure you brush up on your knowledge of business rates and tax administration. Familiarise yourself with the key terms and processes involved, as this will help you answer questions confidently and demonstrate your keen interest in the field.
✨Showcase Your Customer Service Skills
Since the role involves dealing with customer enquiries, prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations and maintained professionalism under pressure.
✨Be Organised and Calm
During the interview, convey your ability to stay organised and calm, especially when faced with challenging scenarios. You might want to share a specific instance where you successfully managed multiple tasks or resolved a complex issue while keeping your cool.
✨Engage with the Team Spirit
Demonstrate your enthusiasm for teamwork and collaboration. Research the Sevenoaks District Council's values and be ready to discuss how you can contribute to their people-first service approach, showing that you’re not just looking for a job, but a place where you can grow and make an impact.