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- Tasks: Join our Council Tax team to manage records and assist customers with inquiries.
- Company: Sevenoaks District Council, dedicated to serving our community.
- Benefits: Hybrid working model, competitive pay, and opportunities for personal growth.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Customer service experience and a calm approach under pressure.
- Other info: Dynamic work environment with a supportive team and career advancement potential.
The predicted salary is between 28800 - 48000 £ per year.
Be part of our successful Council Tax team to compile and maintain records of our 100,000 properties across the Sevenoaks and Dartford districts. Our team are responsible for dealing with all aspects of Council Tax, from administration and billing to recovery and enforcement.
You’ll be responsible for answering telephone enquiries covering all aspects of Council Tax and responding to emails and letters received from our customers. If you have a customer service or retail background, a passion for delivering excellent customer service, and the ability to stay calm under pressure, then we would love to hear from you!
This role will be based at our Council Offices, Argyle Road, Sevenoaks, Kent TN13 1HG. We currently operate a hybrid working model for the majority of our role, where your working time will be divided between the office (2-3 days) and home working (2-3 days).
Interested in the role and want to know more? For further details on the role, please contact one of our Revenues Team Leaders on 01732 227000.
Need advice on how to ensure you have the best chance of being shortlisted? Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements, as your application will be judged against these criteria.
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Administrative Government Administration
Revenues Officer employer: Sevenoaks District Council
Contact Detail:
Sevenoaks District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer
✨Tip Number 1
Get to know the Council Tax team! Research what they do and how they operate. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with enquiries, think of scenarios where you’ve handled difficult customers or situations. Be ready to share these experiences in your interviews.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore other roles that might suit you within the Council.
We think you need these skills to ace Revenues Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description and personal specification. We want to see how you meet the essential requirements, so make sure you highlight your relevant skills and experiences!
Tailor Your Supporting Statement: Your supporting statement is your chance to shine! We recommend that you tailor it specifically to the Revenues Officer role. Use examples from your past experiences that demonstrate your customer service skills and ability to handle pressure.
Keep It Clear and Concise: When writing your application, clarity is key! We appreciate straightforward language and well-structured paragraphs. Avoid jargon and keep your sentences short and to the point to make it easy for us to read.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to track your application status directly. Plus, we love seeing applications come in through our platform!
How to prepare for a job interview at Sevenoaks District Council
✨Know Your Council Tax Stuff
Make sure you brush up on the basics of Council Tax, including how it’s calculated and the different exemptions. Being able to discuss these topics confidently will show that you're genuinely interested in the role and understand its importance.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples from your past experiences where you’ve delivered excellent customer service. Think about times when you handled difficult situations calmly and effectively – these stories will resonate well with the interviewers.
✨Practice Common Interview Questions
Anticipate questions related to your experience and how it relates to the job. Prepare answers for questions like 'How do you handle pressure?' or 'Can you give an example of a time you resolved a customer complaint?' This will help you articulate your thoughts clearly during the interview.
✨Familiarise Yourself with Hybrid Working
Since the role involves a hybrid working model, be ready to discuss how you manage your time and productivity when working from home. Share any strategies you have for staying organised and maintaining communication with your team while remote.