At a Glance
- Tasks: Join our team to assist customers via phone and face-to-face at our reception.
- Company: Friendly and supportive environment at Sevenoaks District Council.
- Benefits: Starting salary of £26,717, 24 days annual leave, and flexible working options.
- Other info: Full training provided, with opportunities for growth and development.
- Why this job: Make a difference in customer care while developing your skills in a dynamic team.
- Qualifications: Strong IT and communication skills; previous customer service experience is a plus.
The predicted salary is between 26717 - 26717 € per year.
Join our friendly Customer Solutions team. You will answer telephone enquiries, assist face‑to‑face enquiries at the Argyle Road reception, and work as part of a team on a shift rota covering Monday–Thursday 8:30 am–5:00 pm and Friday 8:30 am–4:45 pm.
Responsibilities
- Answer telephone enquiries and questions on council‑wide issues using IT systems.
- Assist with face‑to‑face enquiries at the main reception (Argyle Road offices).
- Work flexible hours, including after full training from home or from the office.
- Resolve customer enquiries constructively to ensure satisfaction.
- Collaborate with colleagues as part of a team.
Qualifications
- Vision for excellence in customer care.
- Strong IT skills and excellent communication skills (oral and written).
- Flexible approach to working and self‑motivation.
- Previous contact centre / customer service experience is advantageous; full training will be provided.
Benefits
- Starting salary £26,717.
- 24 days annual leave.
- Full‑time position (37 hours per week).
Equal Opportunities Statement
Sevenoaks District Council is committed to being an Equal Opportunities Employer.
Customer Advisor in Kent employer: Sevenoaks District Council
Sevenoaks District Council is an excellent employer, offering a supportive work culture that prioritises customer care and teamwork. With a competitive starting salary of £26,717, generous annual leave, and flexible working options post-training, employees are encouraged to grow and develop their skills in a friendly environment. Located at the Argyle Road offices, the council fosters a commitment to equal opportunities, making it a rewarding place for those seeking meaningful employment in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Kent
✨Tip Number 1
Get to know the company! Research Sevenoaks District Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their Customer Solutions team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customer enquiries, it’s crucial to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be flexible and show your willingness to adapt! Highlight your ability to work different shifts and from home. This will demonstrate that you’re ready to jump in wherever needed, which is key for a role like this.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Advisor in Kent
Some tips for your application 🫡
Show Your Customer Care Vision:When writing your application, make sure to highlight your vision for excellence in customer care. We want to see how you can contribute to our friendly Customer Solutions team and ensure customer satisfaction.
Communicate Clearly:Since excellent communication skills are key for this role, use clear and concise language in your application. We appreciate a well-structured response that showcases your ability to convey information effectively.
Flexibility is Key:Mention your flexible approach to working hours and your self-motivation. We value team players who can adapt to different situations, so let us know how you can fit into our shift rota.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Sevenoaks District Council
✨Know Your Customer Care Basics
Brush up on the principles of excellent customer service. Be ready to share examples of how you've handled customer enquiries in the past, especially any tricky situations where you turned a negative experience into a positive one.
✨Show Off Your IT Skills
Since strong IT skills are crucial for this role, make sure you’re familiar with common software and systems used in customer service. If you have experience with specific tools, mention them during the interview to demonstrate your readiness.
✨Flexibility is Key
Highlight your flexible approach to work. Be prepared to discuss how you manage your time and adapt to changing schedules, especially since this role involves working shifts and potentially from home.
✨Team Player Attitude
This position requires collaboration, so be ready to talk about your experience working in teams. Share stories that showcase your ability to support colleagues and contribute positively to a team environment.
