At a Glance
- Tasks: Support customer invoicing and office operations while ensuring accuracy and organisation.
- Company: Leading drinks business known for innovation and a strong portfolio of spirits brands.
- Benefits: £32k salary, hybrid working, and a dynamic work environment.
- Other info: Opportunity for growth in a vibrant and agile workplace.
- Why this job: Join a fast-paced team that challenges norms and makes an impact in the drinks industry.
- Qualifications: Experience in customer service or finance admin, with strong analytical and Excel skills.
Our client: * Well established, leading drinks business who have been through a period of fantastic growth. * With a portfolio of spirits brands, this business are at the forefront of their categories, with numerous category leading brands. * Hugely successful business model and well established within the industry. * This business are determined to challenge what is possible within the drinks industry – they defy norms and constantly think outside the box. They are committed to doing things their way. * We are now seeking a detail-focused Customer Service Manager/Finance Admin Assistant, to join the business in September! The role: A highly administrative role supporting customer invoicing, office operations, compliance, and finance processes, with a strong focus on accuracy, organisation, and maintaining business records and trackers. Order Invoicing & Customer Service (50%) * Maintain sales order trackers and process customer orders. * Match orders against proof of delivery documentation. * Raise invoices, credit notes, and debit notes accurately and on time. * Resolve customer invoice queries. * Provide cover for the Customer Services Manager when required. General Administration (30%) * Manage general office administration and sample requests. * Maintain company policies, customer files, and operational trackers (holiday, sickness, key holders, etc.). * Coordinate customer and supplier due diligence reviews and annual compliance checks. * Update supplier packaging information and related spreadsheets. * Ensure company insurance and employee records remain current. * Maintain inventories of POS materials, samples, and stored items. * Provide ad hoc administrative support across the business. Finance Administration (20%) * Assist with matching customer payments to invoices. * Log and forward supplier invoices for processing. * Respond to supplier and accounts payable queries. * Maintain accurate and up-to-date office and finance records. Ideal candidate: * Will have proven experience operating in an internal Customer Service role, or as a Finance Admin Assistant. * Will have experience within FMCG or wider consumer goods/retail businesses. * Will be highly analytical and has high attention to detail and accuracy. * Will have strong Excel skill. * Proactive and thrives in fast paced environments – no two days are the same in this business, so the successful individual will be agile and responsive. Benefits & details: * £32k * Hybrid working, with 3 days a week in the office. * Based London Please send your CV using the form on this page, quoting reference 6/17762/7GW. Confidentiality assured. Whilst we would like to respond to all our on-line applicants, regrettably we are unable to do so due to the high volumes we receive. If you do not hear back within 14 days unfortunately the relevant consultant has decided not to progress with your application. For alternative opportunities please search our vacancies on our website. Seven Search & Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary (interim) workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website
Customer Service Manager in London employer: Seven
Join a dynamic and innovative drinks business that is redefining industry standards. With a strong commitment to employee growth, this company offers a supportive work culture that values accuracy and organisation, alongside hybrid working arrangements for a balanced lifestyle. As a Customer Service Manager, you'll play a crucial role in a thriving environment that encourages creativity and challenges the norm, all while being part of a well-established team in London.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Seven. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Seven before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Seven:Your cover letter is your chance to shine! Tell us why you want to work at Seven specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Seven!
How to prepare for a job interview at Seven
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
