Customer Service Manager

Our client:

• Well established, leading drinks business who have been through a period of fantastic growth.
• With a portfolio of spirits brands, this business are at the forefront of their categories, with numerous category leading brands.
• Hugely successful business model and well established within the industry.
• This business are determined to challenge what is possible within the drinks industry - they defy norms and constantly think outside the box. They are committed to doing things their way.
• We are now seeking a detail-focused Customer Service Manager/Finance Admin Assistant, to join the business in September!

The role:

A highly administrative role supporting customer invoicing, office operations, compliance, and finance processes, with a strong focus on accuracy, organisation, and maintaining business records and trackers.

Order Invoicing & Customer Service (50%)

• Maintain sales order trackers and process customer orders.
• Match orders against proof of delivery documentation.
• Raise invoices, credit notes, and debit notes accurately and on time.
• Resolve customer invoice queries.
• Provide cover for the Customer Services Manager when required.

General Administration (30%)

• Manage general office administration and sample requests.
• Maintain company policies, customer files, and operational trackers (holiday, sickness, key holders, etc.).
• Coordinate customer and supplier due diligence reviews and annual compliance checks.
• Update supplier packaging information and related spreadsheets.
• Ensure company insurance and employee records remain current.
• Maintain inventories of POS materials, samples, and stored items.
• Provide ad hoc administrative support across the business.

Finance Administration (20%)

• Assist with matching customer payments to invoices.
• Log and forward supplier invoices for processing.
• Respond to supplier and accounts payable queries.
• Maintain accurate and up-to-date office and finance records.

Ideal candidate:

• Will have proven experience operating in an internal Customer Service role, or as a Finance Admin Assistant.
• Will have experience within FMCG or wider consumer goods/retail businesses.
• Will be highly analytical and has high attention to detail and accuracy.
• Will have strong Excel skill.
• Proactive and thrives in fast paced environments - no two days are the same in this business, so the successful individual will be agile and responsive.

Benefits & details:

• £32k
• Hybrid working, with 3 days a week in the office.
• Based London