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- Tasks: Build and nurture customer relationships while assisting with queries and order support.
- Company: Market-leading bakery business known for high-quality, innovative products.
- Benefits: £27,000 salary plus commission, training, and development opportunities.
- Why this job: Join a dynamic team and earn while you learn in a supportive environment.
- Qualifications: Great communication skills, ambition, and resilience in making calls.
- Other info: Office-based role with a fantastic commission structure and career growth potential.
The predicted salary is between 27000 - 37800 £ per year.
Our client is a market-leading bakery business, renowned for their high-quality bakery products that are available to grab on-the-go. Our client offers over 500+ premium frozen baked good products and pride themselves on innovation and high-quality products.
The role involves building and nurturing relationships with customers to support them on their customer journey. The client engagement representative is responsible for taking inbound calls to help and assist customers with any general queries or order support, as well as making calls consistently to customers. They will check that all details are logged correctly and action order amends and add-ons into the system accurately and efficiently. It is essential to ensure that all territory customers are aware of promotions, NPD, catalogue, and allergen changes when relevant.
KPIs will be based on the number of calls made and the length of time spent on calls. There is a fantastic commission structure in place based on hitting these KPIs, which is reviewed quarterly. The role requires maintaining communication with channel managers to identify opportunities in national/regional accounts, such as non-trading or poorly trading accounts. This is an office-based position for 40 hours per week. The customer office is open Sunday to Friday, and you would be expected to work 1 in every 4 Sundays.
Ideal candidate: You will need to be a great communicator and be confident making calls to a large number of customers. The ideal candidate will be ambitious and see the value in the commission scheme. You will have great organisation skills and be an all-round hard worker. You will be resilient and happy making cold calls.
Benefits & details: £27,000 basic salary + commission earning opportunity. 5 days a week in their offices in Southall from 8 am to 5 pm (Sunday hours 8:30 am to 4:30 pm). Training and development invested in you by the business.
Please send your CV using the form on this page, quoting reference 16/17626/7. Confidentiality assured. While we would like to respond to all our online applicants, regrettably we are unable to do so due to the high volumes we receive. If you do not hear back within 14 days, unfortunately, the relevant consultant has decided not to progress with your application. For alternative opportunities, please search our vacancies on our website.
Seven Search & Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary (interim) workers. By applying for this job, you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website.
Client Engagement Representative in Southall employer: Seven Search & Selection
Contact Detail:
Seven Search & Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Representative in Southall
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you build rapport during calls and show that you're genuinely interested in their business.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable making calls. The more confident you are, the better you'll engage with customers and hit those KPIs.
✨Tip Number 3
Stay organised! Keep track of your calls, customer details, and any follow-ups needed. This will help you manage your time effectively and ensure no customer feels neglected.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Client Engagement Representative in Southall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Engagement Representative role. Highlight your communication skills and any relevant experience in customer service or sales to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re excited about engaging with customers and how you can contribute to our team.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Seven Search & Selection
✨Know Your Product
Before the interview, make sure you’re familiar with the bakery products offered by the company. Understanding their range and what makes them unique will help you engage in meaningful conversations and show your genuine interest in the role.
✨Practice Your Communication Skills
As a Client Engagement Representative, strong communication is key. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play with a friend to simulate the call scenarios you’ll encounter in the job.
✨Show Your Organisational Skills
Be prepared to discuss how you manage your time and tasks effectively. Think of examples from your past experiences where you successfully handled multiple responsibilities or met tight deadlines, as this will demonstrate your organisational abilities.
✨Emphasise Your Resilience
Cold calling can be challenging, so be ready to talk about how you handle rejection and stay motivated. Share specific instances where you turned a negative experience into a positive outcome, showcasing your resilience and determination.