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- Tasks: Build and nurture customer relationships while assisting with queries and order support.
- Company: Join a market-leading bakery known for high-quality, innovative products.
- Benefits: Earn a competitive salary of £27,000 plus commission, with training and development opportunities.
- Why this job: Make an impact by helping customers and enjoy a rewarding commission structure.
- Qualifications: Great communication skills, ambition, and resilience in making calls.
- Other info: Office-based role with a dynamic team and opportunities for growth.
The predicted salary is between 27000 - 27000 £ per year.
Our client is a market-leading bakery business, renowned for their high-quality bakery products that are available to grab on-the-go. They offer over 500+ premium frozen baked good products and pride themselves on innovation and high-quality products.
The role involves building and nurturing relationships with customers to support them on their customer journey. Responsibilities include taking inbound calls to assist customers with general queries or order support, as well as making calls consistently to customers. You will check that all details are logged correctly and action order amendments and add-ons into the system accurately and efficiently. Ensure that all your territory customers are aware of promotions, new product developments, catalogue updates, and allergen changes when relevant.
Key performance indicators (KPIs) will be based on the number of calls made and the length of time spent on calls. There is a fantastic commission structure in place based on hitting these KPIs, which is reviewed quarterly. You will maintain communication with channel managers to identify opportunities in national/regional accounts, such as non-trading or poorly trading accounts.
This is an office-based position for 40 hours per week. The customer office is open Sunday to Friday, and you would be expected to work 1 in every 4 Sundays.
Ideal candidate: You will need to be a great communicator and be confident making calls to a large number of customers. The ideal candidate will be ambitious and see the value in the commission scheme. You will have great organisational skills and be an all-round hard worker. You will be resilient and happy making cold calls.
Benefits & details: £27,000 basic salary + commission earning opportunity. 5 days a week in their offices in Southall from 8 am to 5 pm (Sunday hours 8:30 am to 4:30 pm). Training and development invested in you by the business.
Please send your CV using the form on this page, quoting reference 16/17626/7. Confidentiality assured. While we would like to respond to all our online applicants, regrettably we are unable to do so due to the high volumes we receive. If you do not hear back within 14 days, unfortunately, the relevant consultant has decided not to progress with your application. For alternative opportunities, please search our vacancies on our website.
Client Engagement Representative employer: Seven Search & Selection
Contact Detail:
Seven Search & Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Representative
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you connect with them during your calls and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be making a lot of calls, try role-playing with a friend or family member. This will help you feel more confident and prepared when it comes to handling customer queries.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed as a Client Engagement Representative.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about the role and ready to jump into the action!
We think you need these skills to ace Client Engagement Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Engagement Representative role. Highlight your communication skills and any relevant experience in customer service or sales to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re excited about building relationships with customers and how you can contribute to our team.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your key points stand out. This will help us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Seven Search & Selection
✨Know Your Product
Before the interview, make sure you’re familiar with the bakery products offered by the company. Understanding their range of over 500 premium frozen baked goods will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
As a client engagement representative, strong communication is key. Practice answering common interview questions out loud, focusing on clarity and confidence. You might even want to role-play making calls to customers to get comfortable with the process.
✨Highlight Your Organisation Skills
Be ready to discuss how you manage your time and keep track of customer interactions. Share specific examples from your past experiences that demonstrate your organisational skills, especially in handling multiple calls and logging details accurately.
✨Show Your Resilience
The role involves making cold calls, so it’s important to convey your resilience during the interview. Share stories about challenges you've faced in previous roles and how you overcame them, emphasising your determination and positive attitude.