Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to manage customer orders and enhance service processes.
- Company: We're a leading brand in the industry with exciting plans ahead.
- Benefits: Enjoy hybrid working in central London and flexible hours.
- Why this job: Be part of a dynamic team that values customer satisfaction and innovation.
- Qualifications: Experience in customer service or retail is preferred; FMCG background is a plus.
- Other info: Opportunity for growth in a vibrant work environment.
The predicted salary is between 28800 - 48000 £ per year.
With a portfolio of brands, this company is at the forefront of the industry and has some incredible plans for the coming year. This is a unique opportunity to join the Operations team as a Customer Service Executive.
The Customer Service Executive is responsible for ensuring all incoming sales orders are processed accurately and on time.
- Will typically respond to queries through email; however, phone/chat may be required also.
- Will support with processing orders and general warehouse management – including stock management and fulfilment reviews.
- Wider system management – ensure data is accurate and reflective of stock management. Will ensure promotional offers are applied correctly and work to improve customer service processes.
- Will ideally have spirits/drinks experience; however, open to candidates with a wider FMCG/Retail background.
- Excellent customer service – retail background would be beneficial; otherwise, will need to demonstrate experience in a customer-facing role.
Hybrid-working, central London office 3 days a week.
Customer Services Team Leader - Chief Executive - Customer services employer: Seven Search and Selection Ltd
Contact Detail:
Seven Search and Selection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader - Chief Executive - Customer services
✨Tip Number 1
Familiarise yourself with the spirits and drinks industry. Understanding the products and market trends can give you an edge in interviews, showing your genuine interest and knowledge about the sector.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires excellent customer service, think of specific examples from your past experiences where you successfully handled customer queries or improved processes.
✨Tip Number 3
Prepare to discuss your experience with data management and stock control. Be ready to explain how you've ensured accuracy in previous roles, as this is crucial for the position you're applying for.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Services Team Leader - Chief Executive - Customer services
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service, especially in retail or FMCG, to align with what the company is looking for.
Tailor Your CV: Customise your CV to reflect your experience in customer service roles. Emphasise any specific achievements related to order processing, stock management, or improving customer service processes that relate to the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the industry. Mention any relevant experience with spirits or drinks, and explain how you can contribute to the company's goals.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Seven Search and Selection Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer-facing roles. Be prepared to share specific examples of how you've handled difficult situations or improved customer satisfaction in previous positions.
✨Familiarise Yourself with the Industry
Even if you don't have direct experience in spirits or drinks, do some research on the FMCG and retail sectors. Understanding industry trends and challenges will demonstrate your enthusiasm and commitment to the role.
✨Prepare for Technical Questions
Since the role involves system management and data accuracy, be ready to discuss any relevant software or tools you've used in past jobs. Highlight your ability to learn new systems quickly and your attention to detail.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations and future plans. This shows your interest in the role and helps you assess if the company is the right fit for you.
