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For Companies At a Glance
- Tasks: Lead a dynamic internal sales team and manage customer accounts.
- Company: Join a trusted provider of sustainable food packaging in the UK.
- Benefits: Enjoy a competitive salary, bonus, and benefits package.
- Why this job: Be part of a collaborative culture focused on innovation and sustainability.
- Qualifications: Experience in people management and FMCG or manufacturing customer service roles required.
- Other info: Office-based role in Cambridgeshire; apply now to advance your career!
The predicted salary is between 34000 - 50000 £ per year.
Job Description
Business Support Manager / Customer Service Lead
£40-50K plus package
Office based – Cambridgeshire
Our client:
- We are working with a trusted provider of sustainable food packaging to the UK food industry
- They work collaboratively with their clients to provide state of the art, thermoformed food packaging with integrated recycling capabilities
- They are now recruiting a Business Support Manager / Customer Service Lead to manage the internal sales team
You will be responsible for:
- The main purpose of this role is to manage the Internal sales team.
- You will be responsible for building and maintaining customer accounts, identifying opportunities for business growth, and resolving customer complaints. You will work closely with Operations and Sales teams overcoming problems and giving an overview of KPI’s.
- You will work closely with Operations and Sales teams overcoming problems and giving an overview of KPI’s.
- As an Integral Manager, you will need to lead by example, collaborating closely with stakeholders across all areas and provide a source of support, inspiration, guidance, and mentorship across the business.
- Super user of SAP and ensuring the team are trained and developed on all systems.
The successful candidate will have:
- People Management experience as this role is leading a team of 6
- Experience in FMCG or manufacturing Customer service roles
- Ability to lead by example and manage, develop, and support the Sales Team
- High working level of excel and PowerPoint
- Analytical with good communication skills
- Exceptional Organisation and Planning skills
Details and benefits:
- Office based – Cambridgeshire
- £40-50k plus bonus & benefits package
If you’re ready to take the next step in your career, we want to hear from you! Apply now and take the next step in your careerquoting reference 9/17416/7. Confidentiality assured
Whilst we would like to respond to all our on-line applicants, regrettably we are unable to do so due to the high volumes we receive. If you do not hear back within 14 days unfortunately the relevant consultant has decided not to progress with your application. For alternative opportunities please visit the workwithseven website
Seven Search & Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary (Interim) workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on the workwithseven website.
Business Support Manager employer: Seven Search and Selection Ltd
Contact Detail:
Seven Search and Selection Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Manager
✨Tip Number 1
Familiarise yourself with the company’s products and services, especially their sustainable food packaging solutions. Understanding their offerings will help you demonstrate your knowledge during discussions and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations for the Business Support Manager role, which can be invaluable during interviews.
✨Tip Number 3
Brush up on your SAP skills, as being a super user is crucial for this position. Consider taking an online course or tutorial to enhance your proficiency, which will make you stand out as a candidate who is ready to hit the ground running.
✨Tip Number 4
Prepare examples of how you've successfully managed teams in the past, particularly in customer service or sales environments. Being able to articulate your leadership style and achievements will showcase your capability to lead the internal sales team effectively.
We think you need these skills to ace Business Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in people management, customer service, and any specific skills mentioned in the job description, such as proficiency in SAP and Excel.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership style and how you have successfully managed teams in the past. Mention specific examples of how you've resolved customer complaints or identified business growth opportunities.
Showcase Relevant Skills: Clearly outline your analytical skills and organisational abilities in your application. Provide examples of how these skills have contributed to your previous roles, especially in FMCG or manufacturing environments.
Follow Application Instructions: Ensure you quote the reference number 9/17416/7 in your application. This shows attention to detail and helps the hiring team track your application efficiently.
How to prepare for a job interview at Seven Search and Selection Ltd
✨Showcase Your Leadership Skills
As a Business Support Manager, you'll be leading a team. Be prepared to discuss your previous experience in people management and how you've successfully motivated and developed your team in the past.
✨Demonstrate Your Customer Service Expertise
This role requires a strong background in customer service. Share specific examples of how you've resolved customer complaints and built lasting relationships with clients, particularly in FMCG or manufacturing.
✨Familiarise Yourself with SAP
Since being a super user of SAP is crucial for this position, make sure you can discuss your experience with the software. If possible, prepare to explain how you've used it to improve team performance or streamline processes.
✨Prepare for Analytical Questions
Given the emphasis on KPIs and analytical skills, be ready to discuss how you've used data to drive decisions in your previous roles. Think of examples where your analytical abilities led to business growth or improved efficiency.
