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For Companies At a Glance
- Tasks: Support fleet operations, manage customer enquiries, and ensure vehicle downtime is minimised.
- Company: Join Seven Asset, a forward-thinking company with a stellar reputation since 1997.
- Benefits: Enjoy 20 days holiday, life assurance, and a day off for your birthday.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Experience in workshop, parts, or fleet engineering and excellent communication skills.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Seven Asset are looking to appoint an experienced Senior Fleet Support Advisor to join our busy Operations team. Do you have previous technician experience and are looking for a customer centric role? If the answer is YES then we want to hear from you!
What Can We Offer You?
- The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
- 20 days holiday which increases with length of service, up to 25 days
- Life assurance from day one
- A day off for your Birthday
- Free 24-hour employee assistance program
- Working various shifts Monday – Friday alternating between 07:00 – 16:00 and 09:00 – 18:00
- Town Centre office
What We Need From You?
- Workshop, Parts or Fleet Engineering Experience required
- Excellent telephone manner and customer support skills
- Comfortable with basic IT operating systems
- To be able to work in a fast-paced environment
- To complete all tasks to a high standard
- Ability to work on your own initiative
- Possess good all round team player capabilities
- Good interpersonal and communication skills
- High levels of attention to detail in regards to checking current and historical data
- Management Reporting
- Passion for a customer centric and people orientated based role
Responsibilities and Duties to include:
- To ensure you take ownership of whichever task you are given to complete.
- To deal with vehicle breakdowns and customer enquiries while ensuring that vehicle downtime is kept to a minimum.
- To answer all incoming calls in a timely and professional manner.
- To update and manage the live VOR (Vehicle off road) and roadside breakdown boards.
- To respond to the main operations defect’s email address.
- To maintain an up-to-date knowledge of preferred suppliers.
- To ensure all inbound enquiries are redirected to the correct departments.
- To book customers in for manufacturer recalls and ensure they are completed promptly.
- To keep the relevant technical fleet engineer and line manager fully informed of all customer and supplier issues as soon as possible.
- To maintain a list of outstanding costs and continually chase suppliers to ensure they are kept to a minimum.
- To competently check the vehicles current status and historical repairs for repeated mechanical issues.
- To understand the authorisation escalation process.
- To inform all clients of re-charge items as soon as possible, following the correct recharge procedure.
- Provide periodic weekend/evening office cover including out of hours cover from home (rota based) – Weekend as escalation point.
- To elevate any suppliers who are not performing to your line manager.
- To maintain relationships with customers and suppliers alike.
- To be a team player who assists and supports other colleagues.
- To update the main computer system with job details, costs & information.
- To process both estimates & proformas, ensuring the suppliers are adhering to their SLAs for both parts and labour.
- To maintain and improve a high standard of maintenance as defined by current road transport legislation and company standards.
- To keep aware of industry standards and new design developments, making recommendations for efficiency and cost improvements.
- To constantly seek ways of making the business more efficient and cost effective within the constraints of the budget.
- To assist the Operations Manager and to take responsibility for various activities as delegated.
- Innovate and challenge the status quo.
NO AGENCIES PLEASE
FEEL LIKE THE RIGHT FIT FOR SEVEN GROUP? APPLY TODAY! Please get in touch with any questions. To apply please submit an up-to-date CV either via our online form or email us.
Senior Fleet Support Advisor in Ipswich employer: Seven Lincs Limited
Contact Detail:
Seven Lincs Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Fleet Support Advisor in Ipswich
✨Tip Number 1
Get to know the company inside out! Research Seven Asset's values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for their work.
✨Tip Number 2
Practice your phone skills! Since this role requires excellent telephone manners, try role-playing with a friend or family member. This will help you feel more confident when handling customer enquiries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experience where you dealt with vehicle breakdowns or customer issues. This will demonstrate your ability to take ownership of tasks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Seven Asset.
We think you need these skills to ace Senior Fleet Support Advisor in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your workshop, parts, or fleet engineering experience. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Show Off Your Customer Skills: Since this role is all about being customer-centric, let us know about your excellent telephone manner and any previous customer support roles. Share specific examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate attention to detail, so make sure your application is free from typos and clearly outlines your qualifications and experiences.
Apply Through Our Website: We encourage you to apply through our online form for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Seven Lincs Limited
✨Know Your Stuff
Make sure you brush up on your workshop, parts, or fleet engineering experience. Be ready to discuss specific examples of how you've handled vehicle breakdowns or customer enquiries in the past. This will show that you’re not just familiar with the role but have practical experience to back it up.
✨Show Off Your Customer Skills
Since this role is all about being customer-centric, prepare to demonstrate your excellent telephone manner and customer support skills. Think of scenarios where you’ve gone above and beyond for a customer and be ready to share those stories during the interview.
✨Get Tech-Savvy
Familiarise yourself with basic IT operating systems that are relevant to the job. If you know what systems they use, mention them! Being comfortable with technology will help you stand out as someone who can adapt quickly in a fast-paced environment.
✨Be a Team Player
Highlight your ability to work on your own initiative while also being a good team player. Prepare examples of how you’ve collaborated with colleagues in the past, especially in high-pressure situations. This will show that you can contribute positively to their busy Operations team.