At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for end-users across multiple locations.
- Company: Join a dynamic IT Infrastructure team in a collaborative environment.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Exciting chance to develop your skills in a fast-paced tech environment.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: Strong PC support skills and experience with Microsoft 365 and Azure AD.
The predicted salary is between 30000 - 40000 £ per year.
As part of the IT Infrastructure team, the Deskside Support Engineer provides high-quality first and second-line technical support to end-users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT-related queries. The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand.
Responsibilities:
- Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on-site walk-ups, including:
- Service and change requests
- Incident investigation and resolution
- Execution of scheduled daily, weekly, and monthly operational tasks
- Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices
- Troubleshooting and fault reporting of end-user devices
- Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues
- Completing IT administration tasks to the defined standard, including but not limited to user account creation, group amendment, leavers process, and resource allocation
- Assisting and applying operating system updates and patches
- Maintaining and updating the Infrastructure team’s documentation library
- Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution
- Providing out-of-hours support cover for application deployments and upgrades, on a rota where required
- Act as an on-site point of contact for third-line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams, such as patching, power cycles, replacing drives or any such activity which requires on-site presence
- Travel to various office locations on an ad-hoc basis to provide on-site end-user support
- Work closely with colleagues to maintain a high-performing team
- Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure
- Maintain a technical advantage through continual training and personal development
- Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support
About You
Skills:
- Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications
- Installing and configuring end-user devices
- Ability to logically and methodically problem solve IT issues
- Experience with supporting Azure AD/Entra ID
- Experience with supporting and troubleshooting Microsoft 365 and Exchange Online
- Experience with supporting and troubleshooting Microsoft Teams
- Experience with supporting and troubleshooting Intune
- Experience of installing and utilising server and desktop hardware
- Strong customer service skills
- Excellent written and oral communication skills
- Proven track record of delivering to commitments
- Knowledge of industry recognised IT and support practices
- An understanding of IT infrastructure technologies, including DNS, DHCP, routing, TCP/IP
Qualifications:
- Microsoft certifications in relation to M365, Intune, Entra ID/Azure are a distinct advantage.
On-Site IT Support Engineer – End-User Solutions employer: Seven Investment Management
As an On-Site IT Support Engineer, you will thrive in a dynamic work environment that prioritises employee growth and development. Our company fosters a collaborative culture where your contributions are valued, and you will have access to ongoing training opportunities to enhance your technical skills. With a commitment to work-life balance and the flexibility to support various office locations, we ensure that our employees enjoy a rewarding and meaningful career in IT support.
Contact Details:
Seven Investment Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land On-Site IT Support Engineer – End-User Solutions
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your technical prowess during interviews. Bring examples of past projects or challenges you've tackled to showcase your problem-solving abilities.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like us at StudySmarter, and express your interest in potential roles. A little initiative can go a long way!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. It shows your enthusiasm for the role and gives you another chance to highlight why you're the perfect fit.
We think you need these skills to ace On-Site IT Support Engineer – End-User Solutions
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the On-Site IT Support Engineer role. Highlight your experience with Windows Client OS, Office 365, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Be sure to mention your problem-solving skills and customer service experience.
Showcase Your Technical Skills:In your application, don’t forget to showcase your technical skills, especially with Azure AD, Microsoft 365, and troubleshooting. We love candidates who can demonstrate their hands-on experience with these technologies!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Seven Investment Management
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Client OS, Office 365 Apps, and any other relevant software mentioned in the job description. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any specific challenges you've faced.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've logically approached and resolved IT issues in the past. Think of a couple of scenarios where you had to troubleshoot complex problems, and be ready to explain your thought process and the steps you took to find a solution.
✨Demonstrate Your Customer Service Savvy
Since this role involves a lot of end-user interaction, be prepared to talk about your customer service experience. Share stories that highlight your communication skills and how you've effectively managed user expectations while providing support.
✨Be Ready for Technical Questions
Expect some technical questions during the interview, especially around Azure AD, Microsoft Teams, and Intune. Brush up on these topics and be ready to answer questions or even perform a quick troubleshooting exercise to showcase your skills.
