At a Glance
- Tasks: Support Advisers in delivering exceptional client service and onboarding new clients.
- Company: Join a leading Wealth Management firm focused on client satisfaction.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for process improvement and career advancement.
- Why this job: Make a real difference in clients' financial journeys while growing your career.
- Qualifications: Experience in Client Services and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Purpose
To assist Advisers with providing an exceptional ongoing service to clients as well as supporting with the onboarding of new clients into the business.
Responsibilities
- Support Advisers in ensuring the annual ongoing suitability targets are met by setting up meetings, attending meetings and completing the relevant post-meeting documentation.
- Creating Statements of Suitability (SOS) for clients post meeting and ensuring the annual review process is completed in a timely manner.
- Help to input and process new business application forms, including GIA/ISA/SIPP, VCTS/EIS, Protection & Bonds, ensuring client accounts are set up correctly, including fee rates and account groups.
- Set up fee estimations on Commpay and ensure timely processing of initial fees.
- Complete new business cases on the CRM system (Xplan), including advice events, ensuring the system is kept up to date.
- Maintain compliant advice files in Practice Management System (Xplan).
- Be a second point of contact for clients to assist with queries and updates on transfers.
- Action dealing instructions directly from clients and the Advisers for ongoing placement including switches, rebalances, investing monies and raising funds.
- Process bond encashments and withdrawals.
- Take responsibility to ensure that all client communication is accurate, appropriate & delivered at the right time, including emails, letters and reports.
- Liaise closely with 7IM’s Operations team to ensure full communication and understanding, minimising errors and maximising service levels.
- Continually look at ways to enhance operational systems and procedures to maximise efficiencies, e. g., Xplan.
- Continually suggesting realistic & appropriate improvements and solutions to problems to your line manager and others across 7im and review/create procedures when required.
- Filing, in accordance with 7IM and FCA procedures.
- Subscribing to 7IMs declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives.
- Ensure the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices.
- Other duties, as reasonably required by the line manager and 7IM.
About You
Skills
- Accuracy and attention to detail
- Organisation of own workload to meet deadlines
- Client‑focused, delivering a high standard of client service
- Must be proactive and able to use initiative
- Good communication skills, both oral and written
- Adaptive to change
- Proficient in MS Word/Excel
- Ability & willingness to identify and suggest improvements in processes/service levels
- Knowledge
- Experience in Client Services within Wealth Management is essential
- Minimum of 2‑3 years’ experience in a Financial Services company
- Product knowledge of pensions, bonds and other wrappers
- Experience in the onboarding journey of a new client
- Good working knowledge of all Microsoft Office applications, specifically Excel
- Good knowledge of operational administration, including settlement and transfers
Qualifications
- Candidates must demonstrate numeracy & literacy skills to at least A level/Higher standard
- Working towards or completed an industry examination such as CII Level 4 Financial Planning qualification
- Other Relevant Information
- Reports into the Client Services Team Manager
- #J-18808-Ljbffr
Client Services Associate in London employer: Seven Investment Management
Seven Investment Management is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of the financial sector. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a commitment to work-life balance, all while contributing to cutting-edge projects in hybrid cloud networking and infrastructure. With a focus on employee well-being and growth, this role provides a meaningful chance to make a significant impact within a forward-thinking organisation.
Contact Details:
Seven Investment Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Associate in London
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We think you need these skills to ace Client Services Associate in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
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How to prepare for a job interview at Seven Investment Management
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Seven Investment Management.
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✨Network with Industry Professionals
Before your interview, reach out to current or former Seven Investment Management employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
