Client Reporting and Performance Administrator in London

Purpose

This role supports the accurate, timely and controlled delivery of client, regulatory and investment performance reporting.

Working as part of the Client Reporting & Performance team, the successful candidate will help manage recurring reporting cycles, validate data, investigate reporting queries, support performance reporting outputs and contribute to improvements in systems, controls and processes.

The role is well suited to someone with early financial services experience who enjoys working with data, solving problems, improving processes and collaborating with stakeholders across Operations, Technology, Compliance, Investment and client-facing teams.

What you will learn

• How client, regulatory and performance reports are produced, checked and delivered.
• How investment data, valuations, transactions, benchmarks and costs/charges feed into client reporting.
• How reporting controls, reconciliations, procedures and audit trails support good client outcomes.
• How approved AI, automation and productivity tools can be used responsibly to improve reporting processes.

Key responsibilities

Client and regulatory reporting

• Support the end-to-end delivery of recurring client and regulatory reporting cycles, including preparation, data validation, testing, production oversight, despatch and archiving.

Full training will be provided on the team’s reporting processes, controls and systems.

• Coordinate reporting activity against agreed plans and SLAs, working with internal teams and external providers to resolve issues and keep delivery on track.
• Help investigate reporting exceptions, data issues and enhancement requests, documenting findings clearly and escalating where needed.
• Maintain daily BAU reporting controls, including Mi FID II-related reporting activity, report settings, valuation data, transaction information, costs and charges, and other client-reporting outputs as required.
• Support tax reporting processes, including data management, processing checks, production coordination and timely resolution of related queries.
• Provide accurate, professional and client-focused responses to reporting queries from internal stakeholders and, where applicable, external parties.

Performance reporting and investment data

• Support monthly and quarterly performance reporting by helping collate, check and maintain performance and investment data.

Over time, build knowledge of benchmarks, portfolio returns, flows, gain/loss reporting and attribution principles.

• Investigate and resolve performance measurement queries, explaining data, calculation logic and reporting outcomes clearly to stakeholders.
• Build knowledge of performance measurement concepts, including time-weighted returns, benchmarks, flows, gain/loss reporting and attribution principles.
• Work with relevant teams to ensure investment data used in reporting is complete, accurate and aligned with agreed control procedures.
• Controls, process improvement and change
• Maintain clear procedures, checklists and audit trails for reporting processes, ensuring controls are followed and documentation remains current.
• Contribute to process improvements that improve accuracy, efficiency, scalability and the stakeholder experience.
• Support testing, user acceptance activity and implementation of system changes, reporting enhancements and wider business initiatives.
• Work with Technology, Operations and third-party providers to translate reporting issues into clear requirements and practical solutions.
• Use data, workflow and productivity tools to improve reporting processes, reduce manual effort and strengthen quality assurance where appropriate.

Stakeholder and vendor management

• Build effective working relationships across Operations, Technology, Compliance, Investment, client-facing teams and external service providers.
• Support the day-to-day relationship with third-party reporting and print/despatch providers, helping monitor SLAs, track issues and maintain clear communication during reporting cycles.
• Prepare concise management information and status updates for reporting cycles, query trends, issues, risks and improvements.
• Escalate risks, delays and control issues promptly, with clear recommendations and ownership of follow-up actions.

About You

Knowledge, skills and experience

Essential

• Strong attention to detail and commitment to producing accurate, complete and high-quality outputs under deadline pressure.
• Good numerical and analytical skills, with confidence investigating data issues and explaining findings clearly.
• Confident Excel user, with experience working with data, reconciliations, templates or reports. Knowledge of lookups, pivot tables or similar tools would be useful.
• Clear written and verbal communication skills, including the ability to summarise issues, updates and recommendations concisely.
• Organised and delivery-focused, with the ability to manage multiple priorities and meet recurring reporting deadlines.
• Collaborative approach with the confidence to work across teams, ask good questions and follow issues through to conclusion.
• A proactive mindset, with curiosity about how processes work and a willingness to identify improvements.

Desirable

• Experience with client reporting, regulatory reporting, performance reporting, investment data or wealth/asset-management operations.
• Exposure to one or more of the following would be helpful but is not essential: investment operations, client reporting, regulatory reporting, portfolio data, reconciliations, valuations, transactions, benchmarks or performance reporting.
• Familiarity with Pershing or similar custody/platform systems.
• Experience using AI-enabled tools, Microsoft Copilot, automation or productivity technologies to improve reporting, analysis, documentation or workflow efficiency.
• Completion of, or willingness to work towards, an industry qualification such as the Investment Operations Certificate or Investment Management Certificate.

AI, automation and continuous improvement

• The team is developing opportunities to use AI-enabled tools and automation to improve query management, reporting documentation, data checks and knowledge sharing.
• The successful candidate will be encouraged to learn and apply approved AI and productivity tools responsibly, helping identify safe and practical ways to reduce manual effort, improve consistency and enhance reporting controls.
• Prior experience with AI or automation is welcome but not essential; curiosity, good judgement and a controlled approach to using new technology are more important.

Personal qualities

• Accountable: takes ownership of tasks, follows through and escalates early when needed.
• Curious: wants to understand how reports, data and systems fit together.
• Precise: spots inconsistencies and is comfortable challenging unclear data or assumptions.
• Collaborative: works well in a team environment and supports colleagues during peak reporting periods.
• Adaptable: comfortable with deadlines, changing priorities and learning new processes.
• Client-minded: understands that accurate reporting supports good client outcomes and regulatory expectations.

Qualifications

• Good standard of education, including Maths and English, or equivalent practical experience.
• Relevant professional qualifications are advantageous but not essential if the candidate brings suitable experience and aptitude.

Working style and flexibility

• The role sits in a collaborative team environment where colleagues share knowledge and support each other during reporting peaks.
• Some flexibility may be required around key reporting deadlines, with workload managed in line with HR policy and business need.
• Cross-training will be provided across key client reporting, performance reporting and operational processes.

About Us

Not Specified