At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for end-users across multiple locations.
- Company: Join a dynamic IT Infrastructure team in a collaborative environment.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for personal growth.
- Other info: Great chance to develop your skills and advance your career in IT.
- Why this job: Make a real difference by solving tech problems and supporting your colleagues.
- Qualifications: Strong PC support skills and experience with Microsoft 365 and Azure AD.
The predicted salary is between 30000 - 40000 € per year.
As part of the IT Infrastructure team, the Deskside Support Engineer provides high-quality first and second-line technical support to end-users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT-related queries. The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand.
Responsibilities:
- Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on-site walk-ups, including:
- Service and change requests
- Incident investigation and resolution
- Execution of scheduled daily, weekly, and monthly operational tasks
- Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices
- Troubleshooting and fault reporting of end-user devices
- Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues
- Completing IT administration tasks to the defined standard, including but not limited to user account creation, group amendment, leavers process, and resource allocation
- Assisting and applying operating system updates and patches
- Maintaining and updating the Infrastructure team’s documentation library
- Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution
- Providing out-of-hours support cover for application deployments and upgrades, on a rota where required
- Act as an on-site point of contact for third-line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams, such as patching, power cycles, replacing drives or any such activity which requires on-site presence
- Travel to various office locations on an ad-hoc basis to provide on-site end-user support
- Work closely with colleagues to maintain a high-performing team
- Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure
- Maintain a technical advantage through continual training and personal development
- Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support
About You
Skills:
- Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications
- Installing and configuring end-user devices
- Ability to logically and methodically problem solve IT issues
- Experience with supporting Azure AD/Entra ID
- Experience with supporting and troubleshooting Microsoft 365 and Exchange Online
- Experience with supporting and troubleshooting Microsoft Teams
- Experience with supporting and troubleshooting Intune
- Experience of installing and utilising server and desktop hardware
- Strong customer service skills
- Excellent written and oral communication skills
- Proven track record of delivering to commitments
- Knowledge of industry recognised IT and support practices
- An understanding of IT infrastructure technologies, including DNS, DHCP, routing, TCP/IP
Qualifications:
- Microsoft certifications in relation to M365, Intune, Entra ID/Azure are a distinct advantage.
Deskside Support Engineer (Edinburgh) employer: Seven Investment Management
As a Deskside Support Engineer in Edinburgh, you will join a dynamic IT Infrastructure team that prioritises high-quality support and fosters a collaborative work culture. The company offers excellent employee growth opportunities through continual training and development, ensuring you stay at the forefront of technology while enjoying a flexible work environment that values your contributions. With a commitment to maintaining a supportive atmosphere, this role not only allows you to resolve complex technical issues but also empowers you to make a meaningful impact across multiple office locations.
Contact Detail:
Seven Investment Management Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer (Edinburgh)
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Edinburgh. It's a great way to meet people in the field and get your name out there. Plus, you never know who might have a lead on that perfect Deskside Support Engineer role!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. We recommend applying through our website for the best chance of getting noticed!
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Windows Client OS, Office 365, and troubleshooting techniques. Practising with a friend can help you feel more confident when it’s your turn to shine!
✨Tip Number 4
Showcase your soft skills! As a Deskside Support Engineer, communication is key. Be ready to demonstrate your customer service skills and how you handle tricky situations. Remember, it’s not just about fixing issues but also about making users feel supported.
We think you need these skills to ace Deskside Support Engineer (Edinburgh)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deskside Support Engineer role. Highlight your experience with Windows Client OS, Office 365, and any relevant certifications. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex IT issues in the past. We love seeing candidates who can logically and methodically solve problems, so don’t hold back on sharing your success stories!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon that might confuse us. We want to get to know you, but we also need to see your communication skills shine through!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Seven Investment Management
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Client OS, Office 365 Apps, and any other relevant software mentioned in the job description. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any specific challenges you've faced.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've logically approached and resolved IT issues in the past. Think of a couple of scenarios where you had to troubleshoot complex problems and be ready to explain your thought process during those situations.
✨Demonstrate Your Customer Service Savvy
As a Deskside Support Engineer, you'll be interacting with end-users regularly. Be prepared to talk about how you handle difficult customer interactions and ensure that you convey your strong communication skills during the interview.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you would handle a specific technical issue or how you'd prioritise multiple support requests. Practising these types of questions can help you feel more confident and prepared.
