At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for users across multiple locations.
- Company: Join a dynamic IT Infrastructure team in a collaborative environment.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for personal growth.
- Other info: Great chance to develop your skills and advance your career in IT.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: Strong PC support skills and experience with Microsoft 365 and Azure AD.
The predicted salary is between 30000 - 40000 £ per year.
As part of the IT Infrastructure team, the Deskside Support Engineer provides high-quality first and second-line technical support to end-users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT-related queries. The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand.
Responsibilities:
- Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on-site walk-ups, including:
- Service and change requests
- Incident investigation and resolution
- Execution of scheduled daily, weekly, and monthly operational tasks
- Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices
- Troubleshooting and fault reporting of end-user devices
- Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues
- Completing IT administration tasks to the defined standard, including but not limited to user account creation, group amendment, leavers process, and resource allocation
- Assisting and applying operating system updates and patches
- Maintaining and updating the Infrastructure team’s documentation library
- Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution
- Providing out-of-hours support cover for application deployments and upgrades, on a rota where required
- Act as an on-site point of contact for third-line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams, such as patching, power cycles, replacing drives or any such activity which requires on-site presence
- Travel to various office locations on an ad-hoc basis to provide on-site end-user support
- Work closely with colleagues to maintain a high-performing team
- Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure
- Maintain a technical advantage through continual training and personal development
- Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support
About You
Skills:
- Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications
- Installing and configuring end-user devices
- Ability to logically and methodically problem solve IT issues
- Experience with supporting Azure AD/Entra ID
- Experience with supporting and troubleshooting Microsoft 365 and Exchange Online
- Experience with supporting and troubleshooting Microsoft Teams
- Experience with supporting and troubleshooting Intune
- Experience of installing and utilising server and desktop hardware
- Strong customer service skills
- Excellent written and oral communication skills
- Proven track record of delivering to commitments
- Knowledge of industry recognised IT and support practices
- An understanding of IT infrastructure technologies, including DNS, DHCP, routing, TCP/IP
Qualifications:
- Microsoft certifications in relation to M365, Intune, Entra ID/Azure are a distinct advantage.
Deskside Support Engineer (Edinburgh) employer: Seven Investment Management
As a Deskside Support Engineer in Edinburgh, you will join a dynamic IT Infrastructure team that prioritises high-quality support and fosters a collaborative work culture. The company offers excellent employee growth opportunities through continual training and development, ensuring you stay at the forefront of technology while enjoying a supportive environment that values your contributions. With a commitment to work-life balance and flexibility, this role not only provides meaningful work but also the chance to make a real impact across multiple office locations.
Contact Details:
Seven Investment Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer (Edinburgh)
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Edinburgh. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm for the role and keep you on their radar. We all love a proactive candidate!
✨Tip Number 3
Prepare for those interviews by practising common technical questions related to Deskside Support. Brush up on your troubleshooting skills and be ready to demonstrate your problem-solving abilities. We want to see how you think on your feet!
✨Tip Number 4
Make sure to showcase your customer service skills during interviews. Remember, as a Deskside Support Engineer, you'll be the friendly face of IT. Share examples of how you've helped users in the past, and don’t forget to apply through our website for the best chance!
We think you need these skills to ace Deskside Support Engineer (Edinburgh)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deskside Support Engineer role. Highlight your experience with Windows Client OS, Office 365, and any relevant certifications. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex IT issues in the past. We love seeing candidates who can logically and methodically solve problems, so don’t hold back on sharing your success stories!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon unless it's relevant. We want to see your personality shine through while still being respectful and concise.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Seven Investment Management
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Client OS, Office 365 Apps, and any third-party desktop applications mentioned in the job description. Be ready to discuss your experience with troubleshooting and supporting these technologies, as well as any relevant Microsoft certifications you hold.
✨Showcase Your Problem-Solving Skills
Prepare to demonstrate your logical and methodical approach to problem-solving. Think of specific examples where you've resolved complex technical issues, especially in a support role. This will show that you can handle the demands of first and second-line support effectively.
✨Communicate Clearly and Confidently
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. During the interview, be clear and concise in your responses, and don’t hesitate to ask for clarification if you don’t understand a question.
✨Be Ready for Real-World Scenarios
Expect scenario-based questions where you might need to troubleshoot a hypothetical issue or explain how you would handle a specific situation. Prepare by thinking through common IT problems and how you would approach them, keeping in mind the importance of customer service and teamwork.
