At a Glance
- Tasks: Provide top-notch tech support and solve complex IT issues for users across multiple locations.
- Company: Join a dynamic IT Infrastructure team in a collaborative environment.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Great chance to learn and grow in a fast-paced tech environment.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: Strong PC support skills and experience with Microsoft 365 and Azure AD.
The predicted salary is between 30000 - 40000 £ per year.
As part of the IT Infrastructure team, the Deskside Support Engineer provides high-quality first and second-line technical support to end-users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT-related queries. The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand.
Responsibilities
- Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on-site walk-ups, including service and change requests, incident investigation and resolution, and execution of scheduled daily, weekly, and monthly operational tasks.
- Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices.
- Troubleshooting and fault reporting of end-user devices.
- Report progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues.
- Completing IT administration tasks to the defined standard including but not limited to user account creation, group amendment, leavers process, resource allocation.
- Assist and apply operating system updates and patches.
- Maintain and update the Infrastructure team’s documentation library.
- Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution.
- Provide out of hours support cover for application deployments and upgrades, on a rota where required.
- Act as an on-site point of contact for third line support teams to assist with the resolution of incidents; this may include performing certain activities at the direction of third line support teams such as patching, power cycles, replacing drives or any such activity which requires on-site presence.
- Travel to various office locations on an ad-hoc basis to provide on-site end-user support.
- Work closely with colleagues to maintain a high-performing team.
- Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure.
- Maintain a technical advantage through continual training and personal development.
- Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support.
About You
Skills
- Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications.
- Installing and configuring end-user devices.
- Ability to logically and methodically problem solve IT issues.
- Experience with supporting Azure AD/Entra ID.
- Experience with supporting and troubleshooting Microsoft 365 and Exchange Online.
- Experience with supporting and troubleshooting Microsoft Teams.
- Experience with supporting and troubleshooting Intune.
- Experience of installing and utilising server and desktop hardware.
- Strong customer service skills.
- Excellent written and oral communication skills.
- Proven track record of delivering to commitments.
- Knowledge of industry recognised IT and support practices.
- An understanding of IT infrastructure technologies including DNS, DHCP, routing, TCP/IP.
Qualifications
Microsoft certifications in relation to M365, Intune, Entra ID/Azure are a distinct advantage.
Deskside Support Engineer employer: Seven Investment Management
As a Deskside Support Engineer, you will thrive in a dynamic work environment that prioritises employee growth and development. Our company fosters a collaborative culture where your contributions are valued, and you will have access to ongoing training opportunities to enhance your technical skills. With a commitment to work-life balance and the flexibility to support various office locations, we ensure that our employees enjoy a rewarding and meaningful career in IT support.
Contact Details:
Seven Investment Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can connect with other IT professionals. You never know who might be looking for a Deskside Support Engineer just like you!
✨Tip Number 2
Show off your skills! Consider setting up a personal project or a blog where you can demonstrate your technical expertise. This not only showcases your abilities but also gives potential employers a glimpse of your passion for IT.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to the role. We recommend doing mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deskside Support Engineer role. Highlight your experience with Windows Client OS, Office 365, and any relevant certifications. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex IT issues in the past. We love seeing candidates who can logically and methodically solve problems, so don’t hold back on sharing your success stories!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon that might confuse us. We want to get to know you, but we also need to see your communication skills shine through!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Seven Investment Management
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Client OS, Office 365 Apps, and any other relevant software mentioned in the job description. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any specific challenges you've faced.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've logically approached and resolved IT issues in the past. Think of a couple of scenarios where you had to troubleshoot complex problems and be ready to explain your thought process during those situations.
✨Demonstrate Your Customer Service Skills
As a Deskside Support Engineer, you'll be interacting with end-users regularly. Be prepared to talk about how you handle difficult situations and ensure customer satisfaction. Share specific instances where you went above and beyond to help someone with their IT issues.
✨Familiarise Yourself with the Company Culture
Research the company’s values and culture before the interview. Understanding their approach to IT support and how they prioritise teamwork will help you align your answers with what they’re looking for. This shows that you're not just interested in the role, but also in being a part of their team.
