Transitions Administrator (12 months FTC)

Provide administrative support to the Transitions team, with a focus on assisting in the processing and administration of 7IM SIPP transfers. This role is well suited to an early career candidate or graduate candidate looking to gain experience in asset transitions and financial operations. The postholder will support the timely transfer of client assets into and out of 7IM, working closely with colleagues and third parties while receiving training and guidance from more experienced team members.

Responsibilities

• Support the checking and processing of transfer requests received from 7IM relationship management teams, assisting with settlement queries and inputting instructions into the Pershing NEXUS system.
• Assist with communication to counterparties, fund managers and custodians to help ensure the smooth and timely transition of client assets.
• Help track and report on assets in transfer using the Asset Tracker system, providing clear updates to enable clients and internal stakeholders to monitor progress.
• Manage and respond to queries received via the Transitions mailbox, post and telephone, escalating more complex issues where appropriate.
• Support the processing of transfers through electronic re‑registration systems such as Origo and Altus.
• Monitor reports and internal systems to check for receipt of funds and assets.
• Assist with chasing and validating SIPP transfer information from third parties.
• Support the processing of payments to clients and third parties in relation to transfers out of 7IM.
• Follow internal operational procedures and controls to ensure risks are managed effectively.
• Help maintain positive working relationships with third party administrators, fund managers and custodians.
• Work collaboratively with other 7IM departments to support efficient transitions.
• Treat clients (internal and external) and colleagues fairly and act in line with 7IM’s mission and tenets.
• Attend internal meetings and training sessions, and support team initiatives where required.

About You

Knowledge

• An interest in, or basic awareness of, tax wrappers such as ISAs, SIPPs and offshore bonds.
• Awareness of asset transfer processes is desirable but not essential.
• Understanding of financial services operations or administration is beneficial.
• Exposure to systems such as Pershing NEXUS, Origo or Altus is an advantage but not required.
• Previous experience in an administrative, operations or customer service role is desirable.
• Prior SIPP or transitions experience is beneficial but not essential.

Qualifications

• Degree or equivalent qualification (any discipline) desirable.
• Willingness to work towards relevant professional qualifications such as the Investment Operations Certificate (IOC), with support from the business.

Skills

• High level of accuracy and attention to detail.
• Good organisational and prioritisation skills to manage workload and meet deadlines.
• Clear written and verbal communication skills.
• Confidence in dealing with emails, telephone queries and internal stakeholders.
• Proactive attitude and willingness to learn.
• Understanding the importance of treating customers fairly and delivering good outcomes.

Other relevant information

• Reports to the Transitions Team Leader.
• Subscribe to 7IM’s Mission and Tenets and Treating Customers Fairly initiatives.
• This role works closely with others within the team sharing the workload and responsibility so a ‘team’ attitude is needed – helping others when required.
• Flexible attitude to duties as the role requirements may evolve to meet changing demands within the team.
• The successful candidate may undertake training to provide holiday cover to other areas within Operations.