At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for end-users.
- Company: Join a dynamic IT Infrastructure team in Edinburgh.
- Benefits: Flexible working, competitive salary, and opportunities for personal development.
- Other info: Great chance to grow your career in a supportive environment.
- Why this job: Be the go-to tech hero and make a real difference in people's work lives.
- Qualifications: Strong PC support skills and experience with Microsoft 365 and Azure AD.
The predicted salary is between 30000 - 40000 € per year.
As part of the IT Infrastructure team, the Deskside Support Engineer provides high‑quality first and second-line technical support to end‑users across multiple office locations. The role is responsible for the delivery, installation, and maintenance of hardware and software, resolving complex technical issues, and acting as a trusted point of contact for IT‑related queries. The position also carries accountability for associated IT administration and documentation, ensuring consistency and efficiency across support processes. While primarily based at a main office location, the role requires flexibility to support other offices as business needs demand.
Responsibilities
- Deliver first and second line support for the IT infrastructure as a priority, effectively managing demand through helpdesk tickets, telephone support, and on‑site walk‑ups, including:
- Service and change requests
- Incident investigation and resolution
- Execution of scheduled daily, weekly, and monthly operational tasks
- Install, configure, and deploy hardware and software in line with agreed infrastructure standards and best practices
- Troubleshoot and report faults of end‑user devices
- Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues
- Completing IT administration tasks to the defined standard, including but not limited to user account creation, group amendment, leavers process, and resource allocation
- Assisting and applying operating system updates and patches
- Maintaining and updating the Infrastructure team’s documentation library
- Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution
- Providing out‑of‑hours support cover for application deployments and upgrades, on a rota where required
- Act as an on‑site point of contact for third‑line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams, such as patching, power cycles, replacing drives or any such activity which requires on‑site presence
- Travel to various office locations on an ad‑hoc basis to provide on‑site end‑user support
- Work closely with colleagues to maintain a high‑performing team
- Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure
- Maintain a technical advantage through continual training and personal development
- Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support
About You
Skills:
- Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications
- Installing and configuring end‑user devices
- Ability to logically and methodically problem solve IT issues
- Experience with supporting Azure AD/Entra ID
- Experience with supporting and troubleshooting Microsoft 365 and Exchange Online
- Experience with supporting and troubleshooting Microsoft Teams
- Experience with supporting and troubleshooting Intune
- Experience of installing and utilising server and desktop hardware
- Strong customer service skills
- Excellent written and oral communication skills
- Proven track record of delivering to commitments
- Knowledge of industry recognised IT and support practices
- An understanding of IT infrastructure technologies, including DNS, DHCP, routing, TCP/IP
Qualifications
Microsoft certifications in relation to M365, Intune, Entra ID/Azure are a distinct advantage.
Deskside Support Engineer (Edinburgh) employer: Seven Investment Management LLP
As a leading employer in the IT sector, our company offers a dynamic work environment in Edinburgh, where the Deskside Support Engineer plays a crucial role in delivering exceptional technical support. We pride ourselves on fostering a collaborative culture that encourages continuous learning and professional growth, providing employees with access to ongoing training and development opportunities. With a commitment to work-life balance and a supportive team atmosphere, we ensure that our staff feel valued and empowered to contribute to our success.
Contact Detail:
Seven Investment Management LLP Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer (Edinburgh)
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Edinburgh. It's a great way to meet potential employers and get your name out there. Plus, you might just bump into someone from the IT Infrastructure team!
✨Tip Number 2
Show off your skills! If you can, create a small project or a portfolio that highlights your technical support abilities. This could be anything from a blog about troubleshooting tips to a video demonstrating your setup process for hardware and software.
✨Tip Number 3
Prepare for the interview like it’s a big game! Research common technical questions related to Deskside Support roles and practice your answers. Don’t forget to brush up on your customer service skills, as they’re key in this role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It shows initiative and enthusiasm, which are always a plus in our books!
We think you need these skills to ace Deskside Support Engineer (Edinburgh)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Deskside Support Engineer role. Highlight your experience with Windows Client OS, Office 365, and any relevant certifications. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled complex IT issues in the past. We love seeing candidates who can logically and methodically solve problems, so don’t hold back on sharing your success stories!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon that might confuse us. Show us your excellent communication skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Seven Investment Management LLP
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Client OS, Office 365 Apps, and any third-party desktop applications. Be ready to discuss your experience with troubleshooting Microsoft 365, Azure AD, and Intune, as these are key areas for the role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved complex IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your logical approach to problem-solving.
✨Communicate Like a Pro
Since this role involves a lot of interaction with end-users, practice your communication skills. Be clear and concise when explaining technical concepts, and show that you can adapt your language based on your audience's level of understanding.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your ability to handle real-life situations. Think about how you would manage helpdesk tickets, escalate issues, or provide out-of-hours support, and be prepared to discuss your thought process.
