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For Companies At a Glance
- Tasks: Provide first and second line IT support, troubleshoot issues, and install hardware/software.
- Company: Join a dynamic IT Infrastructure team dedicated to enhancing user experience across multiple locations.
- Benefits: Enjoy flexible working options, ongoing training, and opportunities for personal development.
- Why this job: Be part of a collaborative team that values innovation and personal growth while making a real impact.
- Qualifications: Strong PC support skills, knowledge of Windows OS, and experience with Microsoft 365 and Azure AD required.
- Other info: Opportunity for ad-hoc travel to various office locations for hands-on support.
The predicted salary is between 28800 - 42000 £ per year.
Purpose: Working in the IT Infrastructure team, the Deskside Support Engineer is responsible for providing efficient and effective first and second line technical support to end-users across multiple office locations. The role involves installation of hardware and software, troubleshooting software and hardware issues, assisting with IT related queries and completing IT administration tasks. The team member will primarily work from their main office location but will be required to visit other offices if the need arises.
Responsibilities
- To provide first and second line support of the IT infrastructure as a priority, efficiently balancing requests via helpdesk tickets, phone calls and walk-ups through service or change requests, incident resolution and delivery of scheduled daily, weekly and monthly tasks
- Installing and configuring new hardware and software, ensuring infrastructure standards are maintained
- Troubleshooting and fault reporting of end-user devices
- Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues
- Completing IT administration tasks to the defined standard including but not limited to user account creation, group amendment, leavers process, resource allocation
- Assisting and applying operating system updates and patches
- Maintaining and updating the Infrastructure team’s documentation library
- Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution
- Providing out of hours support cover for application deployments and upgrades, on a rota where required
- Act as an on-site point of contact for third line support teams to assist with the resolution of incidents. This may include performing certain activities at the direction of third line support teams such as patching, power cycles, replacing drives or any such activity which requires on-site presence
- Travel to various office locations on an ad-hoc basis to provide on-site end-user support
- Work closely with colleagues to maintain a high-performing team
- Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure
- Maintain a technical advantage through continual training and personal development
- Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support
About You
Skills:
- Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications
- Installing and configuring end-user devices
- Ability to logically and methodically problem solve IT issues
- Experience with supporting Azure AD/Entra ID
- Experience with supporting and troubleshooting Microsoft 365 and Exchange Online
- Experience with supporting and troubleshooting Microsoft Teams
- Experience with supporting and troubleshooting Intune
- Experience of installing and utilising server and desktop hardware
- Strong customer service skills
- Excellent written and oral communication skills
- Proven track record of delivering to commitments
- Knowledge of industry recognised IT and support practices
- An understanding of IT infrastructure technologies, including DNS, DHCP, routing, TCP/IP
Qualifications:
- Microsoft certifications in relation to M365, Intune, Entra ID/Azure are a distinct advantage
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Deskside Support Engineer employer: Seven Investment Management LLP
Contact Detail:
Seven Investment Management LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Azure AD, Microsoft 365, and Intune. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current employees or professionals in similar roles to gain insights into the company culture and expectations. This can help you tailor your approach during interviews and demonstrate your genuine interest in the position.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on troubleshooting scenarios related to hardware and software issues. Being able to showcase your problem-solving skills in real-time can significantly boost your chances of landing the job.
✨Tip Number 4
Showcase your teamwork and communication skills during the interview process. Since the role involves working closely with colleagues and third-line support teams, demonstrating your ability to collaborate effectively will be crucial.
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description for the Deskside Support Engineer role. Focus on your technical support skills, knowledge of Windows Client OS, and experience with Microsoft 365 and Azure AD.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to solve problems methodically. Mention specific examples of how you've successfully handled similar responsibilities in previous roles.
Highlight Relevant Certifications: If you have any Microsoft certifications related to M365, Intune, or Azure, be sure to mention them prominently in your application. This can set you apart from other candidates.
Showcase Communication Skills: Since excellent written and oral communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with both technical and non-technical users.
How to prepare for a job interview at Seven Investment Management LLP
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Client OS, Office 365 Apps, and any relevant Microsoft certifications. Be prepared to discuss specific examples of how you've installed, configured, and troubleshot hardware and software issues in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to explain your approach to troubleshooting IT issues. Use the STAR method (Situation, Task, Action, Result) to describe a challenging problem you faced and how you resolved it, showcasing your logical and methodical thinking.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice explaining technical concepts in simple terms, as you may need to assist end-users who aren't tech-savvy. Be concise and articulate during your responses to demonstrate your ability to convey information effectively.
✨Emphasise Teamwork and Proactivity
The role requires working closely with colleagues and third-line support teams. Share examples of how you've collaborated in the past and taken initiative to improve processes or support your team. This will show that you're a team player with a proactive mindset.
