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- Tasks: Provide first and second line IT support, troubleshoot issues, and install hardware/software.
- Company: Join a dynamic IT Infrastructure team focused on delivering top-notch tech support.
- Benefits: Enjoy flexible working options, ongoing training, and a collaborative team environment.
- Why this job: Be part of a high-performing team that values personal development and innovation.
- Qualifications: Strong PC support skills and experience with Microsoft 365, Azure AD, and troubleshooting.
- Other info: Opportunity for travel to various office locations and out-of-hours support.
The predicted salary is between 30000 - 42000 £ per year.
Working in the IT Infrastructure team, the Deskside Support Engineer is responsible for providing efficient and effective first and second line technical support to end-users across multiple office locations. The role involves installation of hardware and software, troubleshooting software and hardware issues, assisting with IT related queries and completing IT administration tasks. The team member will primarily work from their main office location but will be required to visit other offices if the need arises.
Responsibilities
- To provide first and second line support of the IT infrastructure as a priority, efficiently balancing requests via helpdesk tickets, phone calls and walk-ups.
- Service or change requests.
- Incident resolution.
- Delivery of scheduled daily, weekly and monthly tasks.
- Installing and configuring new hardware and software, ensuring infrastructure standards are maintained.
- Troubleshooting and fault reporting of end-user devices.
- Reporting progress to the IT Infrastructure Operations Manager, immediately escalating outages, major delays and other serious issues.
- Completing IT administration tasks to the defined standard including but not limited to user account creation, group amendment, leavers process, resource allocation.
- Assisting and applying operating system updates and patches.
- Maintaining and updating the Infrastructure team’s documentation library.
- Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution.
- Providing out of hours support cover for application deployments and upgrades, on a rota where required.
- Act as an on-site point of contact for third line support teams to assist with the resolution of incidents.
- Travel to various office locations on an ad-hoc basis to provide on-site end-user support.
- Work closely with colleagues to maintain a high-performing team.
- Assist in distributing knowledge amongst members of the Infrastructure team to aid personal development and the improvement of the IT Infrastructure.
- Maintain a technical advantage through continual training and personal development.
- Understand the business strategy and contribute to the overall goals of the business through infrastructure development, improvement and support.
About You
- Excellent PC support skills including a broad knowledge of Windows Client OS, Office 365 Apps and experience of supporting 3rd party desktop applications.
- Installing and configuring end-user devices.
- Ability to logically and methodically problem solve IT issues.
- Excellent experience with supporting Azure AD/Entra ID.
- Excellent experience with supporting and troubleshooting Microsoft 365 and Exchange Online.
- Excellent experience with supporting and troubleshooting Microsoft Teams.
- Experience with supporting and troubleshooting Intune.
- Experience of installing and utilising server and desktop hardware.
- Excellent written and oral communication skills.
- Proven track record of delivering to commitments.
- Knowledge of industry recognised IT and support practices.
- An understanding of IT infrastructure technologies including DNS, DHCP, routing, TCP/IP.
Qualifications
- Microsoft certifications in relation to M365, Intune, Entra ID/Azure are a distinct advantage.
Other Relevant Information
- Team player.
- Proactive approach.
- Ability to think laterally.
- Proven track record.
- Willing to take responsibility.
- Reporting to the Infrastructure Operations Manager.
Deskside Support Engineer employer: Seven Investment Management LLP
Contact Detail:
Seven Investment Management LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Azure AD, Microsoft 365, and Intune. Having hands-on experience or even just a solid understanding of these platforms will give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Deskside Support Engineer role, which can help you tailor your approach.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on troubleshooting scenarios related to hardware and software issues. Being able to demonstrate your problem-solving skills in real-time can significantly boost your chances.
✨Tip Number 4
Showcase your communication skills during any interactions with the recruitment team. As the role requires excellent written and oral communication, demonstrating these skills in your conversations can set you apart from other candidates.
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Deskside Support Engineer role. Focus on your technical support skills, knowledge of Windows Client OS, Office 365, and any relevant certifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to solve problems methodically. Mention specific experiences where you provided first and second line support, and how you contributed to team success.
Highlight Technical Skills: In your application, emphasise your proficiency with Azure AD, Microsoft 365, Exchange Online, and Intune. Provide examples of how you've successfully troubleshot issues in these areas to demonstrate your expertise.
Showcase Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively communicated with end-users and team members. This could be through resolving tickets, providing updates, or collaborating on projects.
How to prepare for a job interview at Seven Investment Management LLP
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Client OS, Office 365 Apps, and any relevant Microsoft certifications. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Problem-Solving Abilities
Employ a logical approach when discussing past IT issues you've solved. Use the STAR method (Situation, Task, Action, Result) to clearly outline your thought process and the steps you took to resolve problems.
✨Emphasise Team Collaboration
Since this role involves working closely with colleagues, be ready to share examples of how you've contributed to team success in previous positions. Highlight your proactive approach and willingness to assist others.
✨Understand the Business Context
Familiarise yourself with the company's goals and how the IT infrastructure supports them. Be prepared to discuss how your role as a Deskside Support Engineer can contribute to achieving these objectives.
