At a Glance
- Tasks: Support Advisers in delivering exceptional client service and onboarding new clients.
- Company: Join a leading financial services firm focused on client satisfaction.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in clients' financial journeys while growing your career.
- Qualifications: Experience in client services and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
To assist Advisers with providing an exceptional ongoing service to clients as well as supporting with the onboarding of new clients into the business.
Responsibilities:
- Support Advisers in ensuring the annual ongoing suitability targets are met by setting up meetings, attending meetings and completing the relevant post meeting documentation.
- Creating Statements of Suitability (SOS) for clients post meeting and ensure the annual review process is completed in a timely manner.
- Help to input and process new business application forms including GIA/ISA/SIPP, VCTS/EIS, Protection & Bonds ensuring client accounts are set up correctly including fee rates and account groups.
- Set up fee estimations on Commpay and ensure timely processing of initial fees.
- Complete new business cases on the CRM system (Xplan) including advice events, ensuring the system is kept up to date.
- Maintain compliant advice files in Practice Management System (Xplan).
- Be a second point of contact for clients to assist with queries and updates on transfers.
- Action dealing instructions directly from clients and the Advisers for ongoing placement including switches, rebalances, investing monies and raising funds.
- Process bond encashments and withdrawals.
- Take responsibility to ensure that all client communication is accurate, appropriate & delivered at the right time, to include emails, letters and reports.
- Liaise closely with 7IM’s Operations team to ensure full communication and understanding, minimising errors and maximising service levels.
- Continually look at ways to enhance operational systems and procedures to maximise efficiencies eg Xplan.
- Continually suggesting realistic & appropriate improvements and solutions to problems to your line manager and others across 7IM and review/create procedures when required.
- Filing, in accordance with 7IM and FCA procedures.
- Subscribing to 7IMs declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives.
- Ensure the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices.
- Other duties, as reasonably required by the line manager and 7IM.
About You:
Skills:
- Accuracy and attention to detail.
- Organisation of own workload to meet deadlines.
- Client focused, delivering a high standard of client service.
- Must be proactive and able to use initiative.
- Good communication skills, both oral and written.
- Adaptive to change.
- Proficient in MS Word/Excel.
- Ability & willingness to identify and suggest improvements in processes / service levels.
Knowledge:
- Experience in Client Services within Wealth Management is essential.
- Minimum of 2-3 years’ experience in a Financial Services company.
- Product knowledge of pensions, bonds and other wrappers.
- Experience in the onboarding journey of a new client.
- Good working knowledge of all Microsoft office applications specifically Excel.
- Good knowledge of operational administration including settlement and transfers.
Qualifications:
- Candidates must demonstrate numeracy & literacy skills to at least A level/Higher standard.
- Working towards or completed an industry examination such as CII Level 4 Financial Planning qualification.
Other relevant information:
- Reports into the Client Services Team Manager.
Client Services Associate employer: Seven Investment Management LLP
Seven Investment Management LLP is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for a Senior Automation Test Engineer. With a strong focus on employee growth and development, the company offers numerous opportunities for professional advancement while working in the dynamic field of asset management. Located in a vibrant area, employees benefit from a supportive environment that encourages creativity and excellence in automation practices.
Contact Details:
Seven Investment Management LLP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Associate
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services industry and let them know you're on the hunt for a Client Services Associate role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to client services and wealth management. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've improved processes or enhanced client service in your previous roles. This will demonstrate your proactive nature and attention to detail, which are key for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Services Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Services Associate role. Highlight your experience in client services and any relevant financial services knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about client services and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Attention to Detail:In this role, accuracy is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work, so show us you’re detail-oriented right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Seven Investment Management LLP
✨Know Your Stuff
Make sure you brush up on your knowledge of client services within wealth management. Familiarise yourself with the products mentioned in the job description, like pensions and bonds, so you can confidently discuss them during the interview.
✨Showcase Your Organisation Skills
Since the role requires excellent organisation to meet deadlines, prepare examples from your past experience where you successfully managed your workload. Be ready to explain how you prioritised tasks and ensured timely completion.
✨Demonstrate Client Focus
This position is all about delivering exceptional client service. Think of specific instances where you went above and beyond for a client. Share these stories to highlight your proactive approach and strong communication skills.
✨Be Ready to Suggest Improvements
The company values innovation and efficiency. Come prepared with ideas on how you could enhance operational systems or processes. This shows that you're not just looking to fit in but also to contribute positively to the team.
