Are you ready to take on an exciting temporary role? We are looking for a Senior Customer Resolutions Officer in the vibrant area of Lewisham, UK, with an hourly pay to be confirmed. This full-time position offers a fantastic chance to flex your problem-solving muscles and make a real impact. As a Senior Customer Resolutions Officer, you will play a key role in handling and resolving customer queries, ensuring high levels of satisfaction and championing excellent service within our team.
Perks and benefits:
- Locum work provides you with unparalleled flexibility and a better work-life balance, giving you the freedom to choose your assignments.
- As part of our team, you will benefit from professional development opportunities that keep you ahead in your field.
- You will also have access to exclusive events where you can network with other professionals, broadening your horizons and opening the door to new opportunities.
- Enjoy competitive hourly rates that value your expertise, complemented by supportive management that recognises and appreciates your contributions daily.
What you will do:
- Lead investigations into customer complaints and provide resolutions in a timely and efficient manner
- Maintain detailed records of customer interactions and resolutions to ensure transparency and continuous improvement
- Develop strong relationships with stakeholders to facilitate smooth communication and swift problem resolution
- Train and mentor junior staff to cultivate a knowledgeable and capable team
- Analyse customer feedback to identify trends and implement improvements in service delivery
- Collaborate with various departments to ensure all customer issues are resolved effectively
Lewisham offers a fantastic blend of cultural vibrancy, greenery, and community spirit. With excellent transport links, lively markets, and a diverse food scene, there's never a dull moment. It's a great place to live and work, offering both convenience and a taste of London's rich history. Join us and be a part of Lewisham's exciting community today!
At Seven Resourcing, we connect skilled professionals like you with top-tier roles. With over 3,000 'Excellent' Trustpilot reviews and a reputation for award-winning service, we're dedicated to securing competitive rates in roles tailored to your expertise. Let us help you find your next career move with confidence.
#J-18808-Ljbffr
Customer Resolutions Officer in Lewisham employer: Seven Group Holdings Limited
Seven Group Holdings Limited is an excellent employer, offering a stable PAYE role for Domestic Gas Installation Engineers with a focus on social housing in North and East London. Our supportive work culture prioritises employee well-being, providing strong benefits, a structured workload, and opportunities for professional growth, all while ensuring you have the tools you need, including a company van and fuel allowance, to succeed in your role.
Contact Details:
Seven Group Holdings Limited Recruitment Team
