Transitions Administrator (12 months FTC) in City of Westminster

Provide administrative support to the Transitions team, specifically in the processing and administration of SIPP/ISA/GIA transfers, to ensure timely transition of client assets into and out of 7IM. Responsibility for processing new transfer instructions and chasing cases with counterparties to ensure transfers complete in a timely manner. Work with the Transitions team to track and report on assets in transfer and ensure adherence to Service Level Agreements, liaising with colleagues and third parties to follow up and update on progress.

Responsibilities:

• Check and process transfer requests received, liaising with third parties regarding settlement and inputting instructions into Pershing NEXUS system.
• Communicate with counterparties, fund managers and custodians to manage the smooth and timely transition of client assets to and from 7IM.
• Efficient tracking and reporting of assets in transfer using the Transfer Tracker system, providing clear and relevant updates to enable the client (internal and external) to monitor progress of the transfer.
• Management of team mailbox, post and telephone queries.
• Process transfers through our electronic reregistration systems - Origo and Altus.
• Monitor reports and systems to check for receipt of funds and assets.
• Chasing and validating SIPP transfer information from third parties.
• Process payments to clients and third parties in relation to transfers out of 7IM.
• Ensure adherence to internal and client operational procedures and controls.
• Treat clients (internal and external) and colleagues fairly and adhere to the 7IM mission and tenets.
• Maintain relationships with other 7IM departments.

About You

Knowledge:

• Knowledge of tax wrapper structures including ISA, SIPP, Offshore Bond.
• Knowledge of Pershing NEXUS system is an advantage.
• Strong knowledge of asset transfer process including unit trust, CREST, foreign, certificated and cash movements.
• Knowledge of Electronic reregistration and Origo and Altus is an advantage.
• 1-3 years transitions/Administration experience beneficial.

Qualifications:

Ideally studying towards the IOC certificate or already qualified.

Skills:

• Accuracy, thoroughness and attention to detail.
• Organisation and prioritisation skills to manage own workload to meet deadlines.
• Good communication skills (oral and written) in order to deal with queries received via telephone, email and face to face, and to ensure responses and updates are both clear and relevant.
• Ownership and initiative.
• Understanding the importance of treating customers fairly to deal with any issues that occur promptly and efficiently.

Other relevant information:

• Reports to the Squad Lead.
• Subscribe to 7IM's Mission and Tenets and Treating Customers Fairly initiatives.
• This role works closely with others within the team sharing the workload and responsibility so a 'team' attitude is needed - helping others when required.
• Flexible attitude to duties as the role requirements may evolve to meet changing demands within the team. The successful candidate may undertake training to provide holiday cover to other areas within Operations.