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- Tasks: Lead a team to deliver high-quality repairs and ensure customer satisfaction.
- Company: Join a forward-thinking organisation committed to community and diversity.
- Benefits: Competitive salary, generous holiday, flexible working, and funded training opportunities.
- Other info: Inclusive workplace with a commitment to professional development and community support.
- Why this job: Make a real difference in people's homes while developing your leadership skills.
- Qualifications: Team management experience and strong IT skills are essential.
The predicted salary is between 49636 - 49636 £ per year.
Salary: £49,636 + excellent benefits
Office location: Letchworth Garden City
Working area: Hertfordshire and surrounding counties
Contract: Twelve month fixed term contract
Hours: 37 hours per week, Monday to Friday
Included: Van & fuel card for business usage
About the Role
As a Homes and Maintenance Partner you will manage a team of up to 12 Repairs Operatives and work closely with colleagues across the business to ensure repairs are completed safely, efficiently and to a high standard. You will oversee inspections, scheduling, ordering of repairs, monitor contractor performance, support continuous improvement and provide technical advice to keep customers satisfied.
Key Responsibilities
- Lead, motivate and support a team delivering repairs across our homes
- Monitor performance and drive improvements in line with service targets
- Manage income and expenditure to ensure repairs offer good value for money
- Ensure health and safety and customer service standards are met
- Apply a good understanding of the Housing Health and Safety Rating System
- Plan and prioritise work to meet agreed timescales
- Keep records and systems updated, including our Housing Management System
- Investigate and respond to complaints and enquiries
- Make sure team members have the right training and support
- Hold team meetings and one‑to‑one sessions
- Promote a culture of customer satisfaction, right first time and continuous improvement
What We’re Looking For
Must haves
- Strong IT skills
- Experience managing a team
- Full clean UK driving licence
- Ability to work as part of a multi‑functional team
- Ability to complete paperwork accurately
- Willingness to support and cover other managers when needed
- Commitment to equality, diversity and inclusion
- Ability to follow SettleParadigm policies and procedures
- Willingness to work towards professional development through the Chartered Institute of Housing
- Ability to take part in the manager out of hours standby scheme if required
- Experience in a housing or property related environment
Nice to haves
- A strong commitment to great customer service
- Experience in social housing/local authority
Benefits
- Annual salary: £49,636 + excellent benefits
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer‑recognition rewards platform
- Paid professional subscription (one per year)
Working Hours & Additional Pay
37 hours per week, Monday – Friday.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Homes & Maintenance Partner (Trades Supervisor) in Settle employer: SettleParadigm
Contact Detail:
SettleParadigm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homes & Maintenance Partner (Trades Supervisor) in Settle
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to team management and customer service. Think of examples from your past experiences that highlight your skills and how you can contribute to their goals.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Homes & Maintenance Partner (Trades Supervisor) in Settle
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and delivering repairs. We want to see how your skills align with the role of Homes & Maintenance Partner, so don’t hold back!
Show Off Your IT Skills: Since strong IT skills are a must-have for this role, be sure to mention any relevant software or systems you’ve used in the past. We love seeing candidates who can navigate technology with ease!
Highlight Customer Service Experience: If you have experience in social housing or local authority, make it shine! We’re looking for someone who’s committed to great customer service, so share examples of how you’ve gone above and beyond for customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SettleParadigm
✨Know Your Stuff
Make sure you understand the key responsibilities of a Homes and Maintenance Partner. Brush up on your knowledge of the Housing Health and Safety Rating System and be ready to discuss how you would manage a team of Repairs Operatives effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led and motivated teams in the past. Think about specific situations where you drove performance improvements or handled complaints, as these will resonate well with the interviewers.
✨Demonstrate Customer Focus
Since customer satisfaction is a priority, come prepared with examples of how you've ensured great service in previous roles. Highlight any initiatives you've taken to promote a culture of 'right first time' and continuous improvement.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the company’s approach to repairs and maintenance, team dynamics, or professional development opportunities. This shows your genuine interest in the role and the organisation.