Homeownership and Managing Agent Coordinator in Settle

Salary: £36,099 + excellent benefits

Location: Blackhorse Road, Letchworth Garden City

Hybrid working: Two days per week in the office, three days from home

Contract: 6‑month fixed‑term contract

Hours: Full time, 37 hours per week (Monday–Friday)

Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.

About the Role

We’re looking for a proactive, organised and relationship‑focused Homeownership & Managing Agent Coordinator to join our Homeownership team on a 6‑month fixed‑term contract. This is a varied, people‑centred role where you’ll act as a key point of contact for managing agents, residents and internal teams. You’ll play a vital part in ensuring our estates are well‑managed, compliant and delivering the level of service our residents expect.

• Build strong relationships with managing agents across multiple developments, ensuring accountability and clear communication
• Monitor managing agent performance and expedite concerns where service standards are not met
• Coordinate Tenancy Satisfaction Measures for non‑freehold stock and maintain accurate compliance records
• Respond to resident and stakeholder queries within agreed service levels, providing a professional and reliable service
• Support income recovery through timely follow‑up and accurate processing
• Maintain accurate records and documentation to support compliance, audit and operational decision‑making
• Review and verify managing agent invoices and identify discrepancies in partnership with Finance
• Identify trends and recurring issues and contribute to service improvements
• Support Section 20 consultations by coordinating documentation, communications and statutory timescales
• Coordinate compliance certification and ensure records remain accurate and accessible
• Attend AGMs and stakeholder meetings where required, representing resident interests
• Support estate and service charge management by ensuring accurate information is gathered and communicated

What We're Looking For

You’re someone who enjoys helping others, staying organised and building positive working relationships. You’re confident managing a varied workload, comfortable working with detail and able to communicate clearly with a wide range of people. You bring a calm, solution‑focused approach to challenges and you’re not afraid to ask questions, challenge poor performance or follow issues through to resolution. You’re committed to fairness, transparency and delivering a high‑quality service for residents.

• A proactive, organised approach
• Strong communication and influencing skills
• Confidence working with residents, colleagues and external partners
• Good attention to detail and accuracy
• A solution focused mindset
• The ability to prioritise and manage a varied workload

Must Haves

• Strong understanding of the role of managing agents within new‑build and managed residential developments
• Excellent administrative and organisational skills with strong attention to detail
• Confident communication and influencing skills
• Understanding of leases, freehold interests and leaseholder responsibilities
• Knowledge of shared ownership and the homeownership customer journey
• Willingness to attend AGMs, resident meetings and on‑site visits
• Ability to scrutinise invoices, challenge discrepancies and elevate concerns
• Ability to manage sensitive or complex resident queries professionally
• Experience working collaboratively across teams
• Understanding of compliance requirements relating to residential block management
• Confidence using housing systems, databases and Microsoft Office

Nice to Haves

• Experience working with mixed‑tenure portfolios or large residential developments
• Experience interpreting lease terminology
• Experience working with managing agents, solicitors or external stakeholders
• Experience supporting service charge administration or arrears management
• Awareness of regulatory requirements relating to leasehold or block management
• Experience attending AGMs or resident forums
• Experience contributing to service improvements

Benefits

• Annual salary: £36,099 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging

Additional Benefits

• Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer‑recognition rewards platform
• Paid professional subscription (one per year)

Working Hours

37 hours per week, Monday - Friday.

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.