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- Tasks: Coordinate exciting planned works to improve homes and support communities.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Enjoy a competitive salary, flexible working, generous holiday, and health benefits.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Strong communication skills, attention to detail, and a collaborative spirit are essential.
- Other info: Be part of a dynamic team with opportunities for training and community volunteering.
The predicted salary is between 31074 - 31074 £ per year.
Salary: £31,074 + excellent benefits
Location: High Wycombe (Hybrid – 2 days in the office, 3 days from home)
Contract: 12‑month fixed‑term contract
Hours: Full‑time, 37 hours per week.
Help us deliver high‑quality planned works that improve homes, strengthen communities, and support our customers.
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we are proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.
Through our merger we have brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve. If you are ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we would love to welcome you on our journey. Together, we are building a better future.
A role that keeps everything moving. Our Planned Works & Capital Works team plays a huge part in making sure our homes stay safe, modern and well‑maintained. From kitchen and bathroom refurbishments to roof replacements, window and door upgrades, redecoration programmes and zero‑carbon retrofit projects, this team is at the heart of improving the places our customers call home.
We are now looking for a highly organised, proactive Coordinator to join us on a 12‑month FTC and help keep our programmes running smoothly. If you love bringing order to busy workloads, enjoy supporting others, and take pride in delivering great customer service, this could be a brilliant next step.
About the role: You will work closely with our administrators, managers and delivery teams to support a wide range of planned works programmes. No two days will look the same; one moment you might be updating schedules or preparing documentation, the next you will be liaising with customers, contractors or colleagues to keep projects on track. You will also provide ad‑hoc support across Property Services, helping ensure our wider teams have the information and coordination they need to deliver excellent services.
What you will be doing:
- Supporting the delivery of planned works programmes including kitchens, bathrooms, windows, doors, roofing, redecoration and retrofit projects
- Working collaboratively with administrators, managers, contractors and internal teams
- Keeping customers updated throughout the duration of works
- Maintaining accurate records, databases and documentation
- Managing incoming enquiries and providing excellent customer service
- Helping plan workloads, schedule activities and support project delivery
- Ensuring information is shared clearly and promptly with all stakeholders
- Providing general administrative and coordination support across Property Services
About you: You are someone who thrives in a fast‑paced environment and enjoys being the person who keeps everything running smoothly. You are organised, accurate, and confident communicating with a wide range of people - from customers to contractors to colleagues.
You will bring:
- A friendly, professional telephone manner and strong communication skills
- The ability to work well in a team, while also managing tasks independently
- A collaborative, inclusive approach to planning and problem‑solving
- Excellent attention to detail
- Strong IT skills, including Outlook, Word and Excel
- Confidence updating databases and maintaining accurate records
- A commitment to delivering excellent customer outcomes
- Good organisational skills and the ability to prioritise and meet deadlines
- A practical, 'hands-on' approach and plenty of common sense
Benefits: At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Annual salary: £31,074 + excellent benefits
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids' cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
And that is just the beginning. We are also thrilled to provide:
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours & Additional Pay: Participation in out-of-hours rota, with potential to boost base salary.
Our Commitment: We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments: We are committed to providing reasonable adjustments throughout our recruitment process and we will always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 20/02/2026. We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Planned Works Coordinator employer: SettleParadigm
Contact Detail:
SettleParadigm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planned Works Coordinator
✨Tip Number 1
Get to know the company! Research SettleParadigm and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to project coordination and customer service. Think of examples from your past experiences that highlight your organisational skills and ability to work under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a positive impression and keep you top of mind as they make their decision.
We think you need these skills to ace Planned Works Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Planned Works Coordinator. We want to see how you can bring order to our busy workloads!
Show Off Your Communication Skills: Since you'll be liaising with customers, contractors, and colleagues, it's crucial to demonstrate your strong communication skills in your written application. Let us know how you keep everyone updated and informed!
Be Organised and Detail-Oriented: We love candidates who pay attention to detail! Make sure your application is well-structured and free from errors. This reflects the organisational skills we value in a Planned Works Coordinator.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with SettleParadigm.
How to prepare for a job interview at SettleParadigm
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Planned Works Coordinator role. Familiarise yourself with the types of projects you'll be managing, like kitchen refurbishments and zero-carbon retrofits. This will help you speak confidently about how your skills align with their needs.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you kept everything running smoothly and met deadlines, as this will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Strong communication is key for this position. Practice articulating your thoughts clearly and concisely. During the interview, remember to listen actively and respond thoughtfully, especially when discussing how you would keep customers updated throughout the works.
✨Emphasise Your Team Spirit
This role involves collaboration with various teams, so be ready to discuss your experience working in a team environment. Share specific instances where you contributed to a team's success and how you can bring that collaborative spirit to SettleParadigm.
