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- Tasks: Be the friendly face of our organisation, managing enquiries and ensuring a smooth reception experience.
- Company: Join a professional team in a welcoming and inclusive workplace.
- Benefits: Enjoy competitive pay, flexible working, generous holiday, and health benefits.
- Other info: Great opportunities for personal development and community volunteering.
- Why this job: Make a positive first impression and support a well-run office environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 14610 - 14610 ÂŁ per year.
We are looking for a welcoming, professional and organised Receptionist to provide an efficient front‑of‑house service and act as the first point of contact for visitors, clients and colleagues. This is a key role in ensuring the smooth day‑to‑day operation of our reception area, creating a positive first impression and supporting a well‑run, professional workplace.
Job Details
- Salary: £14,610 (based on a 20‑hour week). Full time equivalent: £27,029 per annum.
- Location: Letchworth, Hertfordshire.
- Hours: 9:00‑5:30 Monday & Tuesday, 9:00‑2:00 Wednesday (office‑based).
About the Role
A receptionist delivers high standards of customer service, manages enquiries, handles calls and carries out a range of administrative and facilities‑related tasks, working closely with the Facilities team and wider organisation.
Key Accountabilities
- Act as the first point of contact for visitors and colleagues, handling enquiries face‑to‑face and via email in line with Customer Care Standards and organisational values.
- Ensure full reception cover during set opening hours, liaising with the Facilities Officer and Facilities Manager to arrange cover for breaks when required.
- Receive, distribute and manage incoming post throughout the day, adhering to agreed procedures and confidentiality requirements, including opening and scanning mail where agreed.
- Frank outgoing post accurately, ensuring appropriate postal services are used and value for money is maintained.
- Maintain accurate visitor records in line with health & safety and fire regulations, issuing visitor passes at all times.
- Communicate the arrival of visitors, contractors and suppliers in a clear, professional manner.
- Assist with weekly testing of the fire alarm and lift emergency line as required.
- Organise couriers for document and package deliveries, including raising purchase orders and ensuring cost‑effective services are used.
- Provide ad‑hoc support to the Facilities Officer and Facilities Manager.
- Report faults or issues with equipment or office facilities, liaising with the Facilities team and keeping colleagues informed of progress.
Personality and Skills
You are friendly, professional, calm under pressure, with a strong commitment to excellent customer service. You take pride in creating a welcoming and organised environment and are comfortable managing multiple priorities while maintaining attention to detail. You demonstrate our values by working clearly and courteously, and taking ownership of your responsibilities while supporting colleagues effectively.
Requirements
- Previous experience in a customer‑facing or front‑of‑house role.
- Experience handling telephone enquiries in a professional environment.
- Providing administrative support in an office or service‑led setting.
- Working in a public‑facing environment.
- Coordinating meeting room bookings or providing office/facilities support.
Knowledge & Skills
- Strong understanding of customer service principles.
- Basic knowledge of reception and office administration procedures.
- Ability to raise purchase orders.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a warm, professional approach.
- Ability to multitask and manage competing priorities efficiently.
- Good organisation and time‑management skills.
- Confident IT skills, including Microsoft Outlook, Word and Excel.
- Accurate record‑keeping and strong attention to detail.
- Basic problem‑solving skills with the confidence to escalate issues appropriately.
Nice To Have
- A customer service or business administration qualification (e.g. NVQ Level 2 or 3).
- Experience using franking machines and an understanding of postal arrangements.
Benefits
- Annual salary: £14,610 (based on a 20‑hour week) – FTE £27,029 per annum.
- 25 days holiday, increasing with service, plus Christmas closure and buy options (pro rata for part‑time).
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice.
- Family‑friendly leave: Enhanced maternity, paternity and adoption leave.
- Health cash plan – claim up to £1,800 for everyday health costs (plus free children’s cover).
- Life cover and income protection.
- Flexible working – hybrid options, modern offices, free parking and EV charging.
- Mental Health First Aiders available.
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions).
- Funded training, qualifications & apprenticeships.
- Three paid volunteering days in local communities (pro rata for part‑time).
- Peer‑recognition rewards platform.
- Paid professional subscription (one per year).
Our Commitment
We are committed to creating an inclusive workforce by reflecting and representing the diversity of the communities we serve. We encourage applications from disadvantaged socio‑economic backgrounds, people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and will always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
P/T Receptionist 20 hours p/w in Letchworth employer: SettleParadigm
Contact Detail:
SettleParadigm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land P/T Receptionist 20 hours p/w in Letchworth
✨Tip Number 1
First impressions matter! When you walk into that interview, be sure to greet everyone with a warm smile and a friendly hello. It sets the tone for the rest of your meeting and shows you're ready to create a welcoming environment.
✨Tip Number 2
Be prepared to showcase your organisational skills. Bring along examples of how you've managed multiple tasks in previous roles. This could be anything from handling phone enquiries to coordinating meeting room bookings – it all counts!
✨Tip Number 3
Don’t forget to ask questions! Show your interest in the role by asking about the team dynamics or how they handle busy periods at reception. It demonstrates your commitment to being part of a well-run workplace.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace P/T Receptionist 20 hours p/w in Letchworth
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, we’re looking for someone who can create a welcoming atmosphere.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous customer-facing roles or administrative tasks you've handled. This will show us that you understand what it takes to be a great receptionist!
Show Off Your Skills: Don’t forget to showcase your skills in customer service and organisation. We love candidates who can multitask and manage priorities efficiently, so give us examples of how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SettleParadigm
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist. Familiarise yourself with customer service principles and the specific tasks mentioned in the job description, like managing enquiries and maintaining visitor records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for visitors and colleagues. Practice how you can convey warmth and professionalism during the interview. Think of examples from your past experiences where you've successfully handled customer interactions or resolved issues, as this will highlight your interpersonal skills.
✨Demonstrate Your Organisational Skills
Being organised is key for a receptionist. Prepare to discuss how you manage multiple priorities and keep track of tasks. You might want to share specific examples of how you've effectively organised meetings or managed administrative duties in previous roles, which will show that you can handle the demands of the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the receptionist role. This not only shows your interest but also helps you determine if the workplace aligns with your values and expectations.