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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch repairs and ensure customer satisfaction.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and health cash plan.
- Other info: Inclusive workplace with opportunities for professional development and community volunteering.
- Why this job: Make a real difference in communities while growing your career in a supportive environment.
- Qualifications: Team management experience and strong IT skills are essential.
The predicted salary is between 49636 - 49636 £ per year.
Overview
Salary: £49,636 + excellent benefits
Office location: Letchworth Garden City
Working area: Hertfordshire and surrounding counties
Contract: Twelve month fixed term contract
Hours: 37 hours per week, Monday to Friday
Included: Van & fuel card for business usage
Closing date: 17 May 2026
About SettleParadigm
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.
Role
We are now looking for a motivated and people focused Homes and Maintenance Partner to join our team on a 12 month fixed-term contract. This is an important role where you will lead a team of Repairs Operatives and help us deliver a reliable, value for money repairs service for our tenants and leaseholders.
About The Role
As a Homes and Maintenance Partner, you will manage a team of up to 12 Repairs Operatives and work closely with colleagues across the business to make sure repairs are completed safely, efficiently and to a high standard. You will oversee inspections, scheduling and ordering of repairs, monitor contractor performance and support continuous improvement across the service. You will also provide technical advice, help resolve issues and ensure our customers receive a positive experience. This is a varied role that combines people leadership, service delivery and hands on problem solving. You will play a key part in helping us deliver a repairs service that is right first time and focused on customer satisfaction.
Key Responsibilities
- Lead, motivate and support a team delivering repairs across our homes
- Monitor performance and drive improvements in line with service targets
- Manage income and expenditure to ensure repairs offer good value for money
- Ensure health and safety and customer service standards are met
- Apply a good understanding of the Housing Health and Safety Rating System
- Plan and prioritise work to meet agreed timescales
- Keep records and systems updated, including our Housing Management System
- Investigate and respond to complaints and enquiries
- Make sure team members have the right training and support
- Hold team meetings and one to one sessions
- Promote a culture of customer satisfaction, right first time and continuous improvement
Must Haves / What We’re Looking For
- Strong IT skills
- Experience managing a team
- Full clean UK driving licence
- Ability to work as part of a multi functional team
- Ability to complete paperwork accurately
- Willingness to support and cover other managers when needed
- Commitment to equality, diversity and inclusion
- Ability to follow SettleParadigm policies and procedures
- Willingness to work towards professional development through the Chartered Institute of Housing
- Ability to take part in the manager out of hours standby scheme if required
- Experience in a housing or property related environment
Nice To Haves
- A strong commitment to great customer service
- Experience in social housing/local authority
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Annual salary: £49,636 + excellent benefits
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
Other details
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours
37 hours per week, Monday - Friday.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date: 17/05/2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Homes & Maintenance Partner (Trades Supervisor) in Letchworth employer: SettleParadigm
Contact Detail:
SettleParadigm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homes & Maintenance Partner (Trades Supervisor) in Letchworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and maintenance sector. Attend local events or join online forums where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching SettleParadigm and understanding their values. Think about how your experience aligns with their mission of delivering excellent services and building strong communities. Be ready to share specific examples of how you've led teams and improved service delivery.
✨Tip Number 3
Showcase your problem-solving skills! In your conversations, highlight times when you’ve tackled challenges in repairs or team management. This will demonstrate your hands-on approach and ability to ensure customer satisfaction, which is key for the Homes and Maintenance Partner role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SettleParadigm. Let’s build a better future together!
We think you need these skills to ace Homes & Maintenance Partner (Trades Supervisor) in Letchworth
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the communities we serve. Share your experiences that align with our values and mission.
Tailor Your CV: Make sure your CV is tailored specifically for the Homes & Maintenance Partner role. Highlight relevant experience, especially in managing teams and delivering customer service. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us what you can do without fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about SettleParadigm and what we stand for.
How to prepare for a job interview at SettleParadigm
✨Know Your Stuff
Make sure you understand the key responsibilities of a Homes and Maintenance Partner. Brush up on your knowledge of the Housing Health and Safety Rating System, as well as the importance of customer satisfaction in repairs. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
As you'll be managing a team of Repairs Operatives, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated teams in the past, resolved conflicts, or driven improvements in service delivery. This will help the interviewers see you as a strong candidate for leading their team.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a complaint from a tenant or managing a tight deadline. Think through potential scenarios beforehand and have clear, structured responses ready. This will highlight your problem-solving skills and ability to think on your feet.
✨Emphasise Your Commitment to Values
SettleParadigm is all about social purpose and community impact. Be prepared to discuss how your personal values align with theirs, especially regarding equality, diversity, and inclusion. Sharing your passion for making a difference will resonate well with the interviewers and show that you’re a great cultural fit.