At a Glance
- Tasks: Keep property data accurate and support a busy team in delivering great outcomes.
- Company: Join SettleParadigm, the largest housing group in the region with a clear social purpose.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and comprehensive health benefits.
- Other info: Inclusive workplace committed to diversity and providing reasonable adjustments.
- Why this job: Make a real impact in your community while growing your career in a supportive environment.
- Qualifications: Experience in data entry, strong organisational skills, and advanced Microsoft Excel proficiency.
Salary: £34,814 + excellent benefits
Location: Letchworth Garden City
Hybrid working: 2.5 days per week in the office, 2.5 days from home
Contract: 12m FTC
Hours: 37 hours per week (Monday–Friday)
Are you looking to join a growing, values‑led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of, and maximising the number of new affordable homes we build.
About the Role
We’re looking for a proactive and detail focused Asset Support Officer to join our Asset team. You’ll play an important role in keeping our property data accurate and up to date, helping us make sure our homes remain safe, compliant and energy‑efficient. This is a varied role where you’ll support stock condition surveys, manage key data and documents, help coordinate appointments with residents, and provide essential administrative support to the wider team.
Key Responsibilities
- Keep our asset data accurate by updating records, uploading documents and processing survey information.
- Coordinate stock condition surveys, booking appointments, contacting residents and helping us reach hard‑to‑access homes.
- Support EPC processes including ordering, tracking and liaising with contractors.
- Run data checks and reports to help identify expiring warranties, maintenance needs and compliance gaps.
- Provide admin support such as managing inboxes, arranging meetings, preparing letters and maintaining trackers.
- Assist with resident communications to explain surveys, book appointments and answer queries.
- Help process referrals from Housing Officers, OTs and other teams.
- Support compliance by checking documents, cross‑referencing data and ensuring records meet GDPR requirements.
- Process purchase orders and invoices in a timely and accurate way.
- Work flexibly across the team to support changing priorities and keep programmes moving.
What We’re Looking For
You’re someone who enjoys keeping things organised, working with data and supporting a busy team. You take pride in accuracy, communicate clearly and stay calm when juggling multiple tasks.
Must Haves
- Experience in data entry or administrative roles.
- Experience maintaining databases accurately.
- Ability to extract and organise raw data.
- Advanced Microsoft Excel skills.
- Understanding of Decent Homes, HHSRS and EPC ratings.
- Strong organisational skills and attention to detail.
- Experience coordinating diaries or appointments.
- Ability to maintain accurate records and manage trackers.
- Confidence using Excel, Word, Teams and SharePoint.
Nice to Haves
- Experience working with residents or booking systems.
- Knowledge of stock condition processes.
- Experience in the social housing sector.
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Annual Salary: £34,814 per annum
- Annual Holiday: 25 days, increasing with service, plus Christmas closure and buy options
- Generous pension scheme: up to 9.5% employer contribution via salary sacrifice
- Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan: claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working: hybrid options, modern offices, free parking & EV charging
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer‑recognition rewards platform
- Paid professional subscription (one per year)
Working Hours
37 hours per week.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We encourage applications from disadvantaged socio‑economic backgrounds, people who identify as disabled, neurodiverse, members of the LGBTQ+ community, and people from under‑represented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date: 05/07/2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Asset Support Officer (12m FTC) Property - Compliance, Assets, Planned Works (BHR) · Letchworth[...] employer: SettleParadigm
SettleParadigm is an exceptional employer that prioritises employee growth and well-being within a supportive, values-led environment. Located in Letchworth Garden City, we offer hybrid working options, a comprehensive benefits package including generous leave, health cash plans, and funded training opportunities, all while making a meaningful impact in the communities we serve. Join us to be part of a team dedicated to building affordable homes and fostering stronger neighbourhoods.
StudySmarter Expert Advice🤫
We think this is how you could land Asset Support Officer (12m FTC) Property - Compliance, Assets, Planned Works (BHR) · Letchworth[...]
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like SettleParadigm looking for candidates who are engaged and informed.
We think you need these skills to ace Asset Support Officer (12m FTC) Property - Compliance, Assets, Planned Works (BHR) · Letchworth[...]
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at SettleParadigm. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at SettleParadigm
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with SettleParadigm’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
