At a Glance
- Tasks: Keep property data accurate and support the team in delivering great outcomes for residents.
- Company: Join SettleParadigm, the largest housing group in the region with a clear social purpose.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and comprehensive health benefits.
- Other info: Inclusive workplace committed to diversity and providing reasonable adjustments throughout recruitment.
- Why this job: Make a real impact in your community while growing your career in a supportive environment.
- Qualifications: Experience in data entry, strong organisational skills, and advanced Microsoft Excel proficiency.
The predicted salary is between 34814 - 34814 £ per year.
Salary: £34,814 + excellent benefits
Location: Letchworth Garden City
Hybrid working: 2.5 days per week in the office, 2.5 days from home
Contract: 12m FTC
Hours: 37 hours per week (Monday–Friday)
Are you looking to join a growing, values‑led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of, and maximising the number of new affordable homes we build.
About the Role
We’re looking for a proactive and detail focused Asset Support Officer to join our Asset team. You’ll play an important role in keeping our property data accurate and up to date, helping us make sure our homes remain safe, compliant and energy‑efficient. This is a varied role where you’ll support stock condition surveys, manage key data and documents, help coordinate appointments with residents, and provide essential administrative support to the wider team.
Key Responsibilities
- Keep our asset data accurate by updating records, uploading documents and processing survey information.
- Coordinate stock condition surveys, booking appointments, contacting residents and helping us reach hard‑to‑access homes.
- Support EPC processes including ordering, tracking and liaising with contractors.
- Run data checks and reports to help identify expiring warranties, maintenance needs and compliance gaps.
- Provide admin support such as managing inboxes, arranging meetings, preparing letters and maintaining trackers.
- Assist with resident communications to explain surveys, book appointments and answer queries.
- Help process referrals from Housing Officers, OTs and other teams.
- Support compliance by checking documents, cross‑referencing data and ensuring records meet GDPR requirements.
- Process purchase orders and invoices in a timely and accurate way.
- Work flexibly across the team to support changing priorities and keep programmes moving.
What We’re Looking For
You’re someone who enjoys keeping things organised, working with data and supporting a busy team. You take pride in accuracy, communicate clearly and stay calm when juggling multiple tasks.
Must Haves
- Experience in data entry or administrative roles.
- Experience maintaining databases accurately.
- Ability to extract and organise raw data.
- Advanced Microsoft Excel skills.
- Understanding of Decent Homes, HHSRS and EPC ratings.
- Strong organisational skills and attention to detail.
- Experience coordinating diaries or appointments.
- Ability to maintain accurate records and manage trackers.
- Confidence using Excel, Word, Teams and SharePoint.
Nice to Haves
- Experience working with residents or booking systems.
- Knowledge of stock condition processes.
- Experience in the social housing sector.
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Annual Salary: £34,814 per annum
- Annual Holiday: 25 days, increasing with service, plus Christmas closure and buy options
- Generous pension scheme: up to 9.5% employer contribution via salary sacrifice
- Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan: claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working: hybrid options, modern offices, free parking & EV charging
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer‑recognition rewards platform
- Paid professional subscription (one per year)
Working Hours
37 hours per week.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We encourage applications from disadvantaged socio‑economic backgrounds, people who identify as disabled, neurodiverse, members of the LGBTQ+ community, and people from under‑represented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date: 05/07/2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Asset Support Officer (12m FTC) in Letchworth employer: SettleParadigm
SettleParadigm is an exceptional employer that prioritises employee growth and well-being, offering a supportive and inclusive work culture in Letchworth Garden City. With a strong commitment to social purpose, employees benefit from flexible hybrid working arrangements, generous holiday allowances, and comprehensive health plans, all while contributing to the vital mission of providing affordable housing and enhancing community welfare.
StudySmarter Expert Advice🤫
We think this is how you could land Asset Support Officer (12m FTC) in Letchworth
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by SettleParadigm.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like SettleParadigm.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at SettleParadigm.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at SettleParadigm. Apply directly through us to stand out!
We think you need these skills to ace Asset Support Officer (12m FTC) in Letchworth
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of SettleParadigm. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Asset Support Officer (12m FTC), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at SettleParadigm
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of SettleParadigm. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
