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For Companies At a Glance
- Tasks: Support vital investment projects and coordinate improvement works for homes.
- Company: Join a friendly team in a dynamic housing environment.
- Benefits: Competitive salary, generous holiday, flexible working, and health cash plan.
- Other info: Inclusive workplace with opportunities for training and community volunteering.
- Why this job: Make a real difference while developing your administrative skills in a supportive team.
- Qualifications: Strong admin experience, excellent organisational skills, and confident IT abilities.
The predicted salary is between 31074 - 31074 £ per year.
Are you an organised and customer-focused administrator looking to make a real difference? We’re looking for an organised and methodical person to join our Planned Works team, supporting the delivery of vital investment and improvement programmes for our homes. Ideally (although not essential) you will have worked in Housing, Property or Construction as this knowledge will be useful in your work. Working 2 to 3 days in our office with our friendly team in Letchworth Garden City and the remainder at home/remote.
About the Role
In this fast-paced and varied role, you’ll provide essential administrative support to Planned Works Surveyors, ensuring projects run smoothly from start to finish. You’ll be at the heart of coordinating improvement works, working closely with residents, contractors and internal teams to deliver high-quality services on time and within budget.
What You'll Be Doing:
- Supporting the delivery of planned investment projects to agreed time, cost and quality standards
- Coordinating appointments with residents and maintaining accurate records of bookings, dealing with refusals and access issues using a combination of assertiveness and sensitivity
- Preparing and managing works orders and contract documentation
- Handling customer queries professionally and ensuring timely responses
- Maintaining accurate data within asset management systems
- Supporting the contractor payment process, including purchase orders and invoice checks
- Assisting with KPI (Key Performance Indicator) reporting and contract performance monitoring
- Taking minutes at meetings and supporting wider project administration
Must haves:
- Strong administrative experience in a busy environment
- Excellent organisational skills with the ability to prioritise and multitask
- High attention to detail and accuracy when working with data and figures
- Confident IT skills, including Excel, Word and Outlook
- Experience raising purchase orders and processing invoices
- Strong problem-solving skills and a practical, common-sense approach
- Team player with excellent communication skills
Nice to haves:
- Experience in contract administration or property/services environment
- Knowledge of Decent Home Standards
- Diary management experience
- Flexible and adaptable approach
Benefits:
- Annual salary: £31,074
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
Additional Benefits:
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours:
37 hours; Monday to Thursday 9am to 5:30pm and 9am to 5pm on Friday.
Our Commitment:
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments:
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Closing Date: Thursday 21 May 2026
Administrator - Planned Works in Letchworth employer: SettleParadigm
Contact Detail:
SettleParadigm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Planned Works in Letchworth
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing, property, or construction sectors. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially in planned works. Show them you’re not just another candidate; you’re genuinely interested in making a difference in their team.
✨Tip Number 3
Practice your communication skills. As an administrator, you'll need to handle customer queries and coordinate with various teams. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Administrator - Planned Works in Letchworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in administration, especially if you've worked in Housing, Property, or Construction. We want to see how your skills align with the role, so don’t hold back!
Show Off Your Organisational Skills: In your application, give examples of how you've successfully managed multiple tasks or projects at once. We love a methodical approach, so share any specific tools or techniques you use to stay organised.
Be Customer-Focused: Since this role involves working closely with residents and contractors, it’s important to demonstrate your customer service skills. Share instances where you’ve handled queries or resolved issues effectively, showing us your assertiveness and sensitivity.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SettleParadigm
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administrator - Planned Works position. Familiarise yourself with the key tasks mentioned in the job description, such as coordinating appointments and managing works orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accuracy, especially when dealing with data and figures.
✨Prepare for Customer Interaction Scenarios
Given the customer-focused nature of the role, think about how you would handle various customer queries or access issues. Prepare a couple of scenarios where you used assertiveness and sensitivity to resolve problems, as this will highlight your communication skills and ability to work well with residents and contractors.
✨Familiarise Yourself with Relevant Software
Brush up on your IT skills, particularly with Excel, Word, and Outlook, as these are essential for the role. If you have experience with asset management systems or raising purchase orders, be sure to mention it during the interview. Showing that you're comfortable with the tools they'll use will give you an edge.