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- Tasks: Coordinate repairs and manage the voids process to bring homes back into use.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Competitive salary, generous holiday, flexible working, and health cash plan.
- Why this job: Make a real difference in communities by providing homes for those in need.
- Qualifications: Experience in property repairs and strong organisational skills required.
- Other info: Inclusive workplace with opportunities for professional development and community volunteering.
The predicted salary is between 35153 - 35153 £ per year.
Salary: £35,153 + Excellent Benefits
Location: Wooburn Green, High Wycombe – hybrid working (2 days in the office, 3 days from home)
Contract: Permanent
Hours: 37 hours per week
Are you looking to join a growing, values‑led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.
We’re now looking for a proactive and organised Voids Officer to help us bring empty homes back into use quickly, safely and to a high standard.
About The Role
As a Voids Officer, you’ll take ownership of the voids process from start to finish. You’ll coordinate repairs, monitor progress, manage compliance documentation and work closely with contractors and internal teams to ensure every property is ready for letting as quickly as possible. Your work will directly support our ability to provide homes to those who need them, reduce void rent loss and maintain high levels of customer satisfaction.
This is a great opportunity for someone who thrives in a fast‑paced environment, enjoys problem solving and takes pride in delivering high‑quality results.
What You’ll Do
- Coordinate repairs, allocate tasks and monitor progress for in‑house teams and subcontractors
- Maintain accurate records, dashboards and performance data
- Ensure all properties are fully compliant before handover, including Gas Safety Certificates, EICRs, asbestos reports and EPCs
- Respond to queries, complaints and feedback professionally and promptly
- Work collaboratively with contractors, stakeholders and internal teams to meet KPIs
- Identify opportunities to improve processes, reduce void days and enhance customer experience
- Support administrative tasks and ensure documentation is completed accurately
- Oversee and manage the full void repairs process, ensuring timely completion
What We’re Looking For
- Experience in property repairs, void management or lettings services
- Strong organisational skills and ability to manage competing priorities
- Excellent communication and negotiation skills
- Strong IT and reporting skills, with confidence managing data
- Knowledge of property compliance requirements (e.g., safety certificates)
- Customer‑focused approach with a commitment to delivering excellent service
- Practical, solution‑focused mindset with strong decision‑making skills
- Full UK driving licence and access to a vehicle for business use
Nice To Haves
- Experience working within social housing
- Knowledge of repairs, maintenance or asset management processes
Benefits
- Annual salary: £35,153 + Excellent Benefits
- 25 days holiday, increasing with service, plus Christmas closure and buy‑back options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice for permanent colleagues subject to conditions
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer‑recognition rewards platform
- Paid professional subscription (one per year)
Working Hours & Additional Pay
Hours and working pattern: 37 hours per week Monday – Friday.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date: 05/05/2026
Voids Officer in High Wycombe employer: SettleParadigm
Contact Detail:
SettleParadigm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voids Officer in High Wycombe
✨Tip Number 1
Get to know the company! Research SettleParadigm and their values. When you understand their mission, you can tailor your conversations to show how your skills as a Voids Officer align with their goals.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to void management and property compliance. Think of examples from your past experiences that showcase your problem-solving skills and customer-focused approach.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a positive impression and keep you top of mind for the hiring team.
We think you need these skills to ace Voids Officer in High Wycombe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Voids Officer role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Skills: Don’t hold back on showcasing your organisational and communication skills! We want to see how you can manage competing priorities and deliver excellent service, so give us examples of when you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our values-led organisation!
How to prepare for a job interview at SettleParadigm
✨Know Your Stuff
Make sure you understand the voids process inside out. Familiarise yourself with property compliance requirements, such as Gas Safety Certificates and EICRs. This knowledge will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Showcase Your Organisational Skills
As a Voids Officer, you'll need to juggle multiple tasks. Prepare examples of how you've successfully managed competing priorities in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your organisational prowess.
✨Communicate Like a Pro
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've handled queries or complaints in previous roles, focusing on your customer-focused approach and problem-solving skills.
✨Be Solution-Focused
Demonstrate your practical mindset by discussing specific instances where you've identified opportunities for improvement in processes. Think about how you can reduce void days and enhance customer experience, and be prepared to share these ideas during your interview.