Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage cases of damp, mould, and emergency hazards while ensuring compliance with housing laws.
- Company: Join SettleParadigm, the largest housing group in the region, making a real difference.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and comprehensive health benefits.
- Why this job: Be part of a team that shapes stronger communities and delivers high-quality homes.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Supportive environment with opportunities for growth and community volunteering.
The predicted salary is between 32131 - 32131 £ per year.
About the Role
We’re looking for a proactive and highly organised Repairs Coordinator to join our Repairs team. You’ll be the central point of contact for managing cases related to damp, mould, and emergency hazards, ensuring compliance with Awaab’s Law and delivering a responsive, resident-focused service. The role is hybrid with a minimum of two days in our offices in High Wycombe, Bucks and the remainder at home.
Key Responsibilities
- Manage and monitor damp, mould, and emergency hazard cases.
- Ensure compliance with Awaab’s Law timeframes and issue Summary of Findings to residents.
- Coordinate repair works and ensure jobs are scheduled and completed within legal timeframes.
- Allocate emergency and specialist works efficiently, reducing out-of-hours reliance.
- Optimise engineer schedules for productivity and geographic efficiency.
- Liaise with Repairs Supervisors, Inspectors, and Technicians to ensure positive outcomes.
- Provide regular updates to residents and ensure they understand the process.
- Maintain accurate documentation and update systems in real time.
- Support cross-team functions and assist with KPI tracking and contractor performance.
- Prioritise disrepair cases, asset referrals, and complaints.
- Respond to email enquiries within SLA and support field operatives effectively.
What We’re Looking For
Must haves
- Experience in customer service, ideally in a call centre or property maintenance setting.
- Familiarity with housing legislation, especially Awaab’s Law and HHSRS.
- Strong communication skills and a team player mindset.
- Methodical approach with strong problem-solving skills.
- Understanding of safeguarding and health-related housing risks.
- Ability to stay calm under pressure and prioritise tasks in a fast-paced environment.
- Proficiency in Microsoft Office, Outlook, and service call logging systems.
- Ability to critique and improve processes for business benefit.
- Customer-focused approach with a commitment to satisfaction.
- Excellent organisational and time management skills.
Nice to haves
- Understanding of housing services and field maintenance operations.
- Experience handling maintenance calls and technician coordination.
For added brilliance
- Confidence in managing sensitive cases and communicating with vulnerable residents.
- Passion for delivering safe, high-quality homes and excellent service.
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Annual salary: £32,131 + Excellent Benefits
- 25 days holiday, increasing with service, plus Christmas closure and buy options.
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice.
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave.
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover).
- Life cover and income protection.
- Flexible working – hybrid options, modern offices, free parking & EV charging.
- 30+ qualified Mental Health First Aiders available to support.
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions).
- Funded training, qualifications & apprenticeships.
- 3 paid volunteering days in the local communities.
- Peer-recognition rewards platform.
- Paid professional subscription (one per year).
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Closing Date 13/04/2026
Please ensure you fully answer the questions on the application form.
Repairs Coordinator (12m FTC) Property Services · High Wycombe · employer: SettleParadigm
Contact Detail:
SettleParadigm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs Coordinator (12m FTC) Property Services · High Wycombe ·
✨Tip Number 1
Get to know the company inside out! Research SettleParadigm's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Repairs Coordinator, you'll need to liaise with various teams and residents. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at SettleParadigm and contributing to their mission.
We think you need these skills to ace Repairs Coordinator (12m FTC) Property Services · High Wycombe ·
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked in a call centre or property maintenance setting. We want to see how you’ve handled tough situations and kept residents happy!
Know Your Stuff About Housing Legislation: Familiarise yourself with Awaab’s Law and other relevant housing legislation. We’re looking for someone who understands the legal side of things, so don’t shy away from mentioning any relevant knowledge or experience.
Be Organised and Methodical: We love a methodical approach! In your application, share examples of how you’ve managed multiple tasks or cases efficiently. Show us that you can stay calm under pressure and prioritise effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at SettleParadigm
✨Know Your Stuff
Make sure you brush up on Awaab’s Law and any relevant housing legislation. Being able to discuss these topics confidently will show that you're serious about the role and understand the legal framework you'll be working within.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service, especially in a property maintenance context. Highlight how you managed difficult situations or complaints, as this role requires a strong focus on resident satisfaction.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple cases, be ready to discuss how you prioritise tasks and stay organised. You could even share a specific method or tool you use to keep track of your workload, which will impress them with your proactive approach.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to damp, mould, or emergency hazards. Think through how you would handle these scenarios, focusing on compliance and effective communication with residents to ensure they feel supported.