At a Glance
- Tasks: Assist customers with housing and tenancy queries, ensuring a positive experience.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Enjoy a competitive salary, generous holiday, hybrid working, and health cash plan.
- Other info: Full training provided, with opportunities for growth in a supportive team.
- Why this job: Kickstart your career in customer service while making a real difference in communities.
- Qualifications: Positive attitude, strong communication skills, and a passion for helping others.
The predicted salary is between 30784 - 30784 £ per year.
Salary: £30,784 + Excellent Benefits
Location: High Wycombe – hybrid working (2 days in the office, 3 days from home after training)
Contract: 12‑month fixed‑term contract
Hours: Full‑time (37 hours) or part‑time (minimum 20 hours)
Are you looking to join a growing, values‑led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.
If you’re ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
We’re now looking for enthusiastic, customer‑focused individuals to join our Customer Services team as Customer Service Advisors.
About the Role
As a Customer Service Advisor, you’ll be the first point of contact for our customers, helping resolve a wide range of housing, repairs and tenancy‑related enquiries. You’ll play a key role in delivering our Customer Care Standards and ensuring every customer receives a positive, empathetic and efficient service. This is an excellent opportunity to start or develop your career in customer service. You’ll receive full training, ongoing support and the chance to grow within a friendly, high‑performing team.
Key Responsibilities
- Handle customer enquiries by phone and email
- Resolve housing, repairs and tenancy‑related issues
- Get to the heart of customer queries to achieve first‑time resolution
- Log accurate, clear and concise information on our systems
- Respond to compliments, complaints and feedback with empathy and professionalism
- Diagnose repairs, schedule appointments and update records
- Provide accurate advice on rent accounts and signpost customers to external support where appropriate
- Work collaboratively with colleagues across the organisation
- Follow our Customer Care Standards, code of conduct and data protection requirements
What We’re Looking For
- A positive, “can‑do” attitude
- Excellent written and verbal communication skills
- Ability to work under pressure in a fast‑paced environment
- Strong problem‑solving and negotiation skills
- Ability to prioritise tasks and manage workload calmly and logically
- Good IT skills, including Microsoft Outlook and basic data handling
- Strong attention to detail and accuracy
- Team‑focused, flexible and supportive
Nice To Haves
- Experience in a customer service or contact centre environment
- Understanding of housing, maintenance or repairs services
Training & Working Arrangements
All successful applications must be able to complete our mandatory full‑time office based training/ induction: 4–5 weeks, office‑based at our Wooburn Green, High Wycombe office. After induction: Hybrid working (3 days from home, 2 days in the office)
Full‑time hours: 37 hours per week, Monday–Friday
Part‑time hours: Minimum 20 hours per week (after completing full‑time training)
Shifts between 08:00–17:30
Benefits
- Annual salary: £30,784 per annum
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments: We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Closing Date: 30/04/2026
Customer Service Advisor in High Wycombe employer: SettleParadigm
SettleParadigm is an exceptional employer, dedicated to fostering a supportive and inclusive work environment where employees are valued and encouraged to grow. With a strong commitment to social purpose, we offer competitive salaries, generous benefits, and opportunities for professional development, all while working in a hybrid model that promotes work-life balance. Join us in making a meaningful impact in the communities we serve, as we strive to build more affordable homes and enhance the quality of life for our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in High Wycombe
✨Tip Number 1
Get ready for those recruitment events! They’re your chance to shine, so do a bit of homework on SettleParadigm and the Customer Service Advisor role. Bring your best self and be prepared to show off your customer service skills in practical tasks.
✨Tip Number 2
Practice makes perfect! Before the event, try role-playing common customer service scenarios with a friend. This will help you feel more confident when it comes to handling enquiries and resolving issues on the day.
✨Tip Number 3
Don’t forget to ask questions during the recruitment event! It shows you’re genuinely interested in the role and the company. Plus, it’s a great way to get insights that can help you stand out from the crowd.
✨Tip Number 4
After the event, follow up with a thank-you email to the hiring managers you met. It’s a simple gesture that can leave a lasting impression and keep you fresh in their minds as they make their decisions.
We think you need these skills to ace Customer Service Advisor in High Wycombe
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and our mission.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We love seeing how you can contribute to our values and goals!
Proofread, Proofread, Proofread!:Before hitting that submit button, give your application a thorough read. Typos and errors can distract from your great qualifications, so let’s keep it professional and polished!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at SettleParadigm
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Empathy and Communication
As a Customer Service Advisor, empathy and communication are crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or handled complaints. Practising these scenarios will help you articulate your approach during the interview.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've tackled challenges or resolved conflicts. Think of situations where you had to prioritise tasks under pressure, as this is a key aspect of the role. Highlighting your problem-solving abilities will demonstrate your suitability for the fast-paced environment.
✨Engage with the Team Spirit
Since teamwork is essential at SettleParadigm, be prepared to discuss how you work collaboratively with others. Share examples of how you've supported colleagues or contributed to team goals. This will show that you’re not just focused on individual success but also on building a strong team dynamic.
