At a Glance
- Tasks: Lead the voids service, ensuring homes are ready to let efficiently and safely.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Competitive salary of £71,940, hybrid working, and excellent benefits.
- Other info: Opportunity to drive change and improve services in a dynamic setting.
- Why this job: Make a meaningful impact on communities while growing your career in a supportive environment.
- Qualifications: Proven leadership experience in operational management and contract oversight.
The predicted salary is between 71940 - 71940 £ per year.
Salary: £71,940 + excellent benefits
Location: Wooburn Green, High Wycombe
Hybrid working: 2 days per week in the office, 3 days per week from home
Contract: 9–12 month parental leave cover (Fixed Term)
Hours: 37 hours per week (Monday–Friday)
Are you looking to join a growing, values‑led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve. If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.
If you’re an experienced operational leader with a passion for delivering high‑quality, efficient property services, this is an exciting opportunity to make a meaningful impact.
About the Role
We’re looking for a confident, decisive and commercially minded Head of Voids Delivery to lead our voids service during a period of parental leave cover. This is a critical leadership role responsible for ensuring empty homes are repaired, maintained and ready to let efficiently, safely and to a high standard. You will take full ownership of the voids function, leading teams, managing contractors, driving performance and ensuring the service delivers excellent outcomes for residents, colleagues and the organisation. With responsibility for a budget of around £5 million, you’ll ensure strong financial control, value for money and robust compliance across all void activities. Working closely with the Assistant Director – Voids and Planned Works, you’ll help shape the strategy for repairs and maintenance, maximise the benefits of our in‑house delivery model and drive continuous improvement across the service.
Key Responsibilities
- Lead the voids service with full accountability for performance, productivity, quality and customer satisfaction
- Develop and deliver voids strategy in partnership with senior leaders
- Manage all voids‑related spend and ensure strong financial control across a £5m budget
- Oversee contractor procurement and performance, ensuring value for money and regulatory compliance
- Ensure in‑house teams meet commercial and strategic objectives
- Maintain effective policies, procedures and systems to minimise risk and support service excellence
- Act as escalation point for high‑level or cross‑departmental complaints
- Drive a collaborative, values‑led culture across Property Services and wider directorates
- Use performance data and analytics to identify improvements and drive change
- Provide accurate reporting to senior leaders and the Leadership Team
- Lead improvement projects that deliver measurable benefits
- Manage and develop staff, ensuring strong performance and effective resource allocation
What Success Looks Like
- Efficient, well‑managed voids service delivering key‑to‑key times within target
- Strong financial control and demonstrable value for money
- Motivated, high‑performing operational teams delivering excellent service
- Effective cross‑departmental collaboration to support organisational goals
- Measurable improvements in operational performance and customer satisfaction
- Full compliance with Health & Safety, regulatory requirements and best practice
- Robust support for voids workstreams and wider Property Services activity
What We’re Looking For
You’re a confident, solutions‑focused leader who thrives in a fast‑paced operational environment. You combine strong commercial awareness with a commitment to quality, safety and resident experience.
Must haves
- Significant experience managing teams with a track record of improving performance and efficiency
- Strong contract management experience, holding contractors to account
Head of Voids Delivery (12m FTC) employer: SettleParadigm
SettleParadigm is an exceptional employer that prioritises a values-led culture and social purpose, making it a rewarding place to work. With a commitment to employee growth and a supportive environment, you will have the opportunity to lead impactful projects while enjoying excellent benefits and a hybrid working model. Join us in shaping stronger communities and building a better future together.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Voids Delivery (12m FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission around affordable housing and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership style and operational expertise can drive performance in the voids service. Keep it concise and impactful, showing how you can make a difference from day one.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Voids Delivery (12m FTC)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Voids Delivery role. Highlight your relevant experience in managing teams and improving performance, as well as your passion for delivering high-quality services.
Showcase Your Leadership Skills:We want to see how you lead and inspire teams! Share specific examples of how you've driven performance and fostered a collaborative culture in your previous roles. This will help us understand your leadership style.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where necessary to make your achievements stand out. We appreciate clarity and directness!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with SettleParadigm.
How to prepare for a job interview at SettleParadigm
✨Know Your Stuff
Before the interview, dive deep into SettleParadigm's mission and values. Understand their approach to voids delivery and how they manage their properties. This will help you align your answers with their goals and show that you're genuinely interested in making a difference.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in fast-paced environments. Highlight specific instances where you improved performance or efficiency, as this role requires strong operational leadership.
✨Financial Savvy is Key
Since you'll be managing a £5 million budget, be ready to discuss your experience with financial control and contract management. Bring examples of how you've ensured value for money and compliance in previous roles.
✨Emphasise Collaboration
This role involves working closely with various departments, so be prepared to talk about your experience in cross-departmental collaboration. Share how you've driven teamwork and fostered a values-led culture in your previous positions.
