At a Glance
- Tasks: Engage with residents to support energy efficiency projects and improve their living conditions.
- Company: Join a forward-thinking organisation dedicated to sustainability and community support.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Other info: Potential for career growth and opportunities within a supportive team.
- Why this job: Make a real difference in people's lives while gaining valuable skills in a growing sector.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 35809 - 35809 £ per year.
An instrumental role in supporting Paradigm’s commitment to improving the energy efficiency of our homes and delivering on our Corporate Plan. As a Customer Liaison Officer, you will work closely with residents living in our lowest‑performing properties (EPC bands D–G), ensuring they feel informed, supported and valued throughout our retrofit programmes. Your work will directly contribute to improved comfort, reduced energy costs and progress towards our long‑term sustainability and net‑zero objectives.
Salary: £35,809 + Excellent Benefits
Location: Office base, Wooburn Green, High Wycombe.
Hybrid Working: 2/3 days per week in the office/out on patch, 2/3 days per week working from home.
Contract: 12m Fixed‑Term Contract
Responsibilities
- Customer engagement is the starting point for all improvement works. You will build rapport with residents, understand their daily routines and needs, and listen carefully before offering appropriate guidance.
- By clearly explaining how works will be delivered and providing reassurance where needed, you will help customers feel confident in the process and more willing to proceed.
- The information you collect is essential for planning and measuring success, and you will record it accurately in our systems.
- From the first conversation through to project completion, you will be the customer’s trusted Paradigm contact.
- This role allows you to apply your customer service expertise and communication skills to influence positive outcomes, while building new capabilities in a nationally important area.
Our Team
You will join a small, friendly and collaborative team within our wider Asset Management function. Working closely with the Customer Liaison Manager, colleagues, consultants and contractors, you will help deliver energy‑efficiency projects and contribute to long‑term customer‑focused strategies that support the de‑carbonisation of our homes.
Where could this role take you?
While this is not currently a permanent role, in a business our size and with the transformation we are going through, there is a possibility that this could either be extended, made permanent or other opportunities may arise. Many of our talented colleagues started at SettleParadigm as temporary/interim and have gone on to forge successful careers with us. However, if something longer term doesn’t materialise, you will still gain valuable career‑enhancing skills and experience.
About You
We welcome applicants from a wide range of backgrounds, including those returning to work or considering a career change. Experience in energy efficiency is helpful but not essential, as full training will be provided.
Must Haves
- Experience in a customer‑facing role and/or within the social housing sector
- Confidence engaging with residents in their homes and representing SettleParadigm professionally
- Strong communication, organisation and time‑management skills
- The ability to influence decisions and guide conversations positively
- A logical and calm approach to planning and managing work under pressure
- Flexibility to meet customer needs, including regular travel across our area of operation
- A full (preferably clean) driving licence and regular access to a car
Business Mileage
Business mileage is reimbursed at 45p per mile (excluding home‑to‑office mileage) for the first 10,000 miles per year, less home to work commute, in line with our policy.
Nice To Haves
Previous experience of giving energy efficiency advice would be an advantage, however, if this is new to you a willingness to learn would be an advantage.
Benefits
- Annual salary: £35,809
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer‑recognition rewards platform
- Paid professional subscription (one per year)
Working Hours & Additional Pay
37 hours standard weekly hours: 9am to 5.30pm Monday to Friday and 9am to 5pm on Friday.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Background Check
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Closing Date
20th of July 2026. We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer (12m FTC)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like SettleParadigm.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like SettleParadigm. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Liaison Officer (12m FTC)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to SettleParadigm.
How to prepare for a job interview at SettleParadigm
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in SettleParadigm's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services SettleParadigm offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
