At a Glance
- Tasks: Lead neighbourhood services, drive improvements, and enhance community impact.
- Company: Join a forward-thinking organisation dedicated to outstanding neighbourhood and tenancy services.
- Benefits: Competitive salary, flexible working, generous leave, and funded training opportunities.
- Other info: Inclusive workplace committed to diversity and community engagement.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Leadership experience in neighbourhood management and strong analytical skills required.
The predicted salary is between 99166 - 99166 £ per year.
Salary: £99,166 + £4,936 salary supplement
Location: This role requires regular working time across two of our office locations. You will be expected to work one day per week at our Baldock office in Letchworth Garden City and one day per week at our Wooburn Green office in High Wycombe. The other three days can be done working from home.
Contract: Full time, Permanent
Hours: 37 hours per week (Monday–Friday)
About the Role
We’re looking for a forward‑thinking Assistant Director of Neighbourhood to join our Customer Directorate and play a key role in delivering outstanding neighbourhood and tenancy services. You will work alongside the Neighbourhood Director to lead high‑performing teams, drive continuous improvement and ensure our neighbourhoods are safe, well‑managed and places residents are proud to call home. You’ll bring a strong focus on customer perception, community impact and service transformation; using data, insight and resident feedback to design interventions that make a measurable difference. This is a highly visible leadership role. You’ll be out in our communities, building trust with residents, working closely with partners and ensuring our services are responsive, compliant and aligned to regulatory expectations. You’ll champion innovation, drive cultural change and lead with clarity, confidence and compassion.
Key Responsibilities
- Lead neighbourhood and tenancy services, driving high performance, service improvement and positive resident outcomes
- Drive continuous improvement using data, insight and feedback to shape services and interventions
- Improve customer perception of neighbourhoods, communal areas and our contribution to local communities
- Act as a visible leader, building trust with residents, colleagues and partners
- Lead change management activity to modernise services and embed new ways of working
- Use TSMs and performance data to drive decision‑making and service design
- Develop neighbourhood improvement plans that deliver measurable community impact
- Champion community investment and social value initiatives
- Ensure compliance with housing legislation, regulatory standards and consumer requirements
- Lead and develop teams, fostering a culture of accountability, collaboration and high performance
- Represent SettleParadigm with external partners, local authorities, resident groups and stakeholders
What We’re Looking For
You’re an ambitious, strategic and people‑centred leader who thrives in a fast‑paced environment. You combine deep neighbourhood management expertise with strong analytical capability, a passion for improvement and a commitment to resident experience.
Must haves
- Substantial leadership experience at Head of Service level or above
- Proven experience in neighbourhood management, tenancy services and community‑focused operations
- Strong track record of continuous improvement and change management
- Highly experienced in TSMs, performance frameworks and regulatory expectations
- Ability to turn data into actionable plans that drive measurable outcomes
- Experience in improving customer perception, communal areas and neighbourhood environments
- Visible, influential and confident leadership style
- Strong stakeholder management and partnership‑building skills
- Either CIH qualified, working towards, or willing to undertake a qualification
Nice to haves
- Experience in community investment, social value or place‑based initiatives
- Experience working with regulatory bodies or through inspections
Benefits
- Annual salary: £99,166 per annum + £4,936 salary supplement
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer‑recognition rewards platform
- Paid professional subscription (one per year)
Working Hours & Additional Pay
37 hours per week. Monday – Thursday 09:00 – 17:30, Friday 09:00 – 17:00
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Assistant Director of Neighbourhood employer: SettleParadigm
Join a forward-thinking organisation that prioritises community impact and employee well-being. As an Assistant Director of Neighbourhood, you will benefit from a supportive work culture that champions innovation and continuous improvement, alongside generous benefits such as a competitive salary, flexible working arrangements, and opportunities for professional development. With a commitment to inclusivity and social value, this role offers a meaningful chance to make a difference in the lives of residents while enjoying a balanced work-life environment across our modern offices in Letchworth Garden City and High Wycombe.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Director of Neighbourhood
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like SettleParadigm, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like SettleParadigm and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Assistant Director of Neighbourhood
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for SettleParadigm and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at SettleParadigm
✨Get to Know Public Sector Values
Before your interview with SettleParadigm, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for SettleParadigm.
