Legal Administrator / Paralegal in Southampton

At Settlement Agreement Solicitors, we care passionately about the experience that our clients have when doing business with us. Clients are placing a great deal of trust in us at a time when they are facing losing their jobs and it is critical that we repay this trust by treating them with warmth, professionalism, understanding and courtesy.

Our dedication to delivering a 5-star service to our clients has seen us collect fantastic accolades. We are both the number 1 ranked law firm and employment lawyers in the UK on Trustpilot, with over 8,500 verified 5-star reviews. We're on a mission to be the world's first Utterly Brilliant law firm, and the first law firm in the world to reach 100,000 5-star reviews on Trustpilot.

If you're an utterly brilliant legal administrator/paralegal with outstanding customer service skills then we would love you to come and be a part of our success!

What we offer:

• A supportive and flexible remote working environment
• A generous base salary of between £30K and £40K dependent on experience
• A bonus for every 5-star review
• 5 weeks annual leave plus bank holidays
• Company pension scheme
• Company benefit scheme

What will you do?

You will be part of our client care team and as well as providing administrative and legal support to our clients, your job is to provide an exceptional level of customer support from initial enquiry through to the completion of their cases. This is an opportunity to join a dynamic and fast-paced business where high volumes of interaction with clients and stakeholders are required, each one requiring appropriate focus and attention to deliver positive outcomes and ensure that deadlines are met.

You'll be dealing with clients that are losing their jobs either due to redundancy or a dispute with their employer. You'll be holding their hand through this difficult and stressful time so that they feel cared for and supported.

This is an office-based role at our new Ringwood office and you will be connected through our phone, messaging and video call systems, so although you are working alone, you will very much feel part of an amazing team of colleagues during the workday. We can also support flexible working hours.

What do you offer?

• Previous experience of working in a client care or customer success role is essential.
• Excellent verbal and written communication skills
• Warm and friendly telephone manner
• Customer service focus and ability to read the room
• Time management skills and able to prioritise effectively
• Attention to detail and ability to produce work with precision
• IT Literacy and experience using case management software
• Ability to work unsupervised and use your initiative, even when under pressure
• Problem-solving skills
• Able to type 40 words per minute
• Demonstrate a passion for client service excellence
• Deal sensitively and appropriately with confidential information
• Develop and maintain strong relationships with team members, the firm's employees and solicitors
• Work well under pressure within stipulated timescales and meet deadlines
• Be a positive influence and bring a helpful can-do attitude to the office

You will be proud of a professional and positive work attitude with the ability to embrace change, committed to delivering the Settlement Agreement Solicitors vision and mission, inspired by being at the forefront of innovation and technology in the legal sector, and able to provide a confident and positive contribution, taking responsibility and ownership for the success of the firm and your own development.

Other candidate information:

Applications will officially close on 30 September 2026. However, we are keen to talk to suitable candidates at the earliest possible opportunity and will close the vacancy to new applications once conversations reach an advanced stage to avoid a delay. We would therefore urge candidates who are interested in this vacancy to get in touch ASAP and discuss the opportunity with us. Any offer is conditional upon receipt of two satisfactory references, a basic DBS check, Social Media Check, Sanctions Check and a check with our Regulatory Body.