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- Tasks: Manage and recover tenant arrears while providing support and excellent customer service.
- Company: Join Settle, a forward-thinking organisation focused on community and resident empowerment.
- Benefits: Enjoy a competitive salary, flexible working, generous leave, and personal development opportunities.
- Why this job: Make a real difference in people's lives while building your career in a supportive environment.
- Qualifications: Experience in income recovery, strong communication skills, and a collaborative mindset are essential.
- Other info: Flexible working options, wellbeing initiatives, and volunteering days to give back to the community.
The predicted salary is between 38000 - 42000 £ per year.
Responsibilities
Outline Of Key Responsibilities…
- Identify and pursue outstanding recharge arrears using appropriate recovery methods.
- Engage patiently with customers, provide support, empathy and opportunity to minimise debt.
- Encourage customers to access specialist money and debt advice as needed.
- Offer an excellent customer service with attention to detail and accuracy aiming to resolve queries at first point of contact.
- Apply the organisation’s procedures and policies and housing law where needed.
- Work closely with internal and external partners to respond to the needs of customers, signposting where necessary.
- Coordinate and oversee the preparation of court documents to be submitted for cases referred for legal action. Ensuring timely submission of relevant paperwork.
- Ensure all information systems are kept up to date.
- Use customer data when dealing with individual cases to ensure they are dealt with sensitively, efficiently and effectively.
- Maintain an up to date knowledge of relevant legislation and good practice.
We Are Looking For Someone Who Has
- Experience of income recovery or debt collection
- Understanding of legal processes related to debt recovery.
- Experience of dealing directly with the public and delivering high quality customer care.
- Strong negotiation and communication skills.
- Ability to manage a caseload and meet deadlines.
- Collaborative approach to problem solving and delivering services.
Able to
- Experience in a housing association or public sector environment.
- Identify and act on issues that indicate a customer may be experiencing financial or wellbeing issues that are impacting on their ability to sustain their tenancy.
- Familiarity with tenancy agreements and recharge policies.
- Communicate clearly in writing and verbally with a wide range of customers and colleagues.
- Uphold and live settle’s values with a robust commitment to diversity.
Benefits
At Settle, our friendly and hard-working colleagues are proud to be relentlessly resident focussed, and we believe that dedication deserves a stellar benefits package. Here’s what we offer to our amazing colleagues:
- annual salary: £38,331.41 per annum
- flexible working: hybrid and flexible options available (role-dependent)
- generous leave: 27 days of annual leave, increasing to 32 days with length of service
- family leave: enhanced maternity, paternity, and adoption leave
- pension contributions: up to 10% from Settle
- healthcare cash plan: for your health and wellness
- flexible benefits: cash towards your heath and wellbeing
- development: excellent personal and professional growth opportunities
And that’s just the beginning! We’re also thrilled to provide:
- fresh fruit Mondays: keep your energy up with healthy snacks
- colleague-led campaigns and celebrations: wellbeing weeks and charity bake sales
- volunteering days: 2 paid days to give back to the communities we work in
- secure parking: free onsite parking and bike sheds too!
- local discounts: enjoy perks from our community partners
- mental health support: access to counselling sessions and mental health resources
- feedback commitment: we listen to our colleagues and take action
- shower facilities: perfect for those who cycle to work or hit the gym
- early finish Friday: a kickstart to the weekend!
At Settle, we’re committed to creating a workplace where everyone feels valued and supported. Join us and enjoy the benefits of working in a collaborative, kind, and inclusive environment.
Our Future
We are pleased to announce that Settle and Paradigm Housing Group have agreed to merge to form a new organisation operating primarily across Buckinghamshire, Hertfordshire and Bedfordshire. The target completion date for the legal merger is 27 October 2025. For more information, click here.
Our Commitment
Our culture at Settle is inclusive and celebrates the differences in everyone. We are committed to creating an inclusive workforce, by reflecting and representing the diversity of today’s society. We would like to encourage applicants from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from global majority communities.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required so you can fully participate in the recruitment process.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a Basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Please ensure you fully answer the questions on the application form.
Closing Date: 23rd October 2025
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Income Neighbourhood Officer employer: settle
Contact Detail:
settle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Neighbourhood Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in income recovery or debt collection. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing law and debt recovery processes. We want you to show off your skills and understanding of the role, so practice answering common interview questions related to customer service and negotiation.
✨Tip Number 3
Don’t forget to showcase your empathy and communication skills during interviews. Remember, this role is all about engaging with customers and helping them manage their arrears, so share examples of how you've done this in the past.
✨Tip Number 4
Apply through our website for the best chance at landing the job! It’s the quickest way for us to see your application and get you in front of the right people. Plus, we love seeing candidates who are keen to join our mission!
We think you need these skills to ace Income Neighbourhood Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in income recovery and customer service. We want to see how your skills align with the role of Neighbourhood Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role involves engaging with customers, it’s crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and maybe share an example of how you’ve successfully resolved a customer query in the past.
Highlight Your Collaborative Spirit: We value teamwork at Settle, so make sure to mention any experiences where you’ve worked closely with others to solve problems or deliver services. This will show us that you’re a great fit for our collaborative approach!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at settle
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Income Neighbourhood Officer role. Familiarise yourself with income recovery methods and relevant legislation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy and Communication Skills
Since the role involves engaging with customers who may be facing financial difficulties, practice demonstrating empathy during your interview. Think of examples from your past experiences where you've successfully communicated with clients or resolved conflicts, as this will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Prepare by thinking through how you would approach a customer struggling with arrears, and be ready to discuss specific strategies you would use to support them.
✨Highlight Your Collaborative Spirit
The job requires working closely with internal and external partners, so be prepared to discuss your experience in teamwork. Share examples of how you've collaborated with others to achieve common goals, and emphasise your commitment to building trust and community-centred initiatives.