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- Tasks: Coordinate non-urgent repairs and ensure smooth service delivery for our customers.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Enjoy a competitive salary, flexible working, and generous holiday allowance.
- Why this job: Make a real difference in communities while growing your career in a supportive environment.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Hybrid working model with opportunities for professional development and volunteering.
The predicted salary is between 31074 - 31074 ÂŁ per year.
Coordinate non‑urgent repairs, support our customers, and keep our services running smoothly across our homes.
Salary: ÂŁ31,074 per annum
Location: High Wycombe (Hybrid – 2 days in the office, 3 days from home)
Contract: 12‑month fixed‑term contract (covering an internal secondment)
Working hours: 37 hours per week, Monday–Friday
About the Role/team
We’re looking for a highly organised and customer‑focused Reactive Works Co‑ordinator to join our Repairs & Maintenance team. This role plays a key part in ensuring our customers receive a smooth, efficient, and responsive service when reporting non‑urgent repairs. You’ll be responsible for scheduling and managing repair works, prioritising tasks, allocating specialist jobs to contractors, and keeping customers updated throughout the process. Working closely with engineers, managers, and internal teams, you’ll help ensure repairs are completed on time and to a high standard. This is a fast‑paced role where no two days are the same, perfect for someone who enjoys problem‑solving, multitasking, and delivering great customer experiences.
Key Responsibilities:
- Schedule and manage non‑urgent repair works, ensuring completion within agreed timescales
- Allocate specialist work to contractors when required
- Optimise engineer schedules to maximise productivity and efficiency
- Liaise with customers, engineers, and managers to support seamless service delivery
- Handle urgent repair requests and ensure timely resolutions
- Maintain accurate records and ensure compliance with health & safety requirements
- Support senior managers with reporting, data, and project‑related tasks
What We’re Looking For
Must haves:
- Experience in a customer service or scheduling role, ideally within repairs or maintenance
- Strong organisational skills and the ability to manage multiple priorities
- Excellent communication and problem‑solving skills
- Ability to remain calm and effective in a fast‑moving environment
- Proficiency in Microsoft Office and scheduling/booking systems
- A customer‑focused approach with a commitment to delivering high‑quality service
Nice to haves:
- Experience working in social housing or property maintenance
- Familiarity with repairs diagnostics or contractor management
- Confidence using multiple IT systems and databases
- Experience of scheduling for a direct labour operation (In‑house trade team)
For added brilliance:
- A proactive mindset with the ability to anticipate issues and find solutions
- Strong teamwork and collaboration skills
- A positive attitude and willingness to support continuous improvement
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Annual salary: ÂŁ31,074 per annum
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
And that’s just the beginning! We’re also thrilled to provide:
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer‑recognition rewards platform
- Paid professional subscription (one per year)
Working Hours & Additional Pay
Hours: 37 hours per week, Monday–Friday
Hybrid working: 2 days in the office, 3 days from home
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form.
Closing Date: 08/02/2026
We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Works Coordinator in High Wycombe employer: Settle Group
Contact Detail:
Settle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Works Coordinator in High Wycombe
✨Tip Number 1
Get to know the company! Research SettleParadigm and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and scheduling. Think about examples from your past experiences that showcase your organisational skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Works Coordinator in High Wycombe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Reactive Works Co-ordinator. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Organisational Skills: Since this role is all about managing multiple priorities, give us examples of how you've successfully juggled tasks in the past. We want to see your strong organisational skills in action!
Communicate Clearly: Effective communication is key in this role. When writing your application, be clear and concise. Show us that you can convey information effectively, just like you would when liaising with customers and contractors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at SettleParadigm!
How to prepare for a job interview at Settle Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reactive Works Co-ordinator. Familiarise yourself with scheduling non-urgent repairs and how to manage customer expectations. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple priorities. Be ready to discuss how you optimised schedules or handled unexpected challenges while keeping customer satisfaction at the forefront.
✨Communicate Clearly and Effectively
Excellent communication is key in this position. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully, showing that you can maintain calmness and clarity even in a fast-paced environment.
✨Demonstrate a Customer-Focused Mindset
Prepare to discuss how you’ve gone above and beyond for customers in previous roles. Highlight your commitment to delivering high-quality service and how you handle feedback or complaints. This will show that you align with the values of SettleParadigm and are ready to contribute positively to their mission.
