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- Tasks: Manage the voids process, ensuring properties are ready for letting quickly and efficiently.
- Company: Join SettleParadigm, the largest housing group in the region with a strong social purpose.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and health cash plan.
- Other info: Inclusive workplace with opportunities for training, volunteering, and career growth.
- Why this job: Make a real difference in communities by providing homes to those in need.
- Qualifications: Experience in property repairs or lettings, strong organisational and communication skills required.
The predicted salary is between 35153 - 35153 £ per year.
Salary: £35,153 + Excellent Benefits
Location: Wooburn Green, High Wycombe – hybrid working (2 days in the office, 3 days from home)
Contract: Permanent
Hours: 37 hours per week
Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build.
About the Role
As a Voids Officer, you’ll take ownership of the voids process from start to finish. You’ll coordinate repairs, monitor progress, manage compliance documentation and work closely with contractors and internal teams to ensure every property is ready for letting as quickly as possible. Your work will directly support our ability to provide homes to those who need them, reduce void rent loss and maintain high levels of customer satisfaction.
What you’ll do:
- Coordinate repairs, allocate tasks and monitor progress for in-house teams and subcontractors
- Maintain accurate records, dashboards and performance data
- Ensure all properties are fully compliant before handover, including Gas Safety Certificates, EICRs, asbestos reports and EPCs
- Respond to queries, complaints and feedback professionally and promptly
- Work collaboratively with contractors, stakeholders and internal teams to meet KPIs
- Identify opportunities to improve processes, reduce void days and enhance customer experience
- Support administrative tasks and ensure documentation is completed accurately
- Oversee and manage the full void repairs process, ensuring timely completion
What We’re Looking For:
Must haves:
- Experience in property repairs, void management or lettings services
- Strong organisational skills and ability to manage competing priorities
- Excellent communication and negotiation skills
- Strong IT and reporting skills, with confidence managing data
- Knowledge of property compliance requirements (e.g., safety certificates)
- Customer-focused approach with a commitment to delivering excellent service
- Practical, solution-focused mindset with strong decision-making skills
- Full UK driving licence and access to a vehicle for business use
Nice to haves:
- Experience working within social housing
- Knowledge of repairs, maintenance or asset management processes
Benefits:
- Annual salary: £35,153 + Excellent Benefits
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
And that’s just the beginning! We’re also thrilled to provide:
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer-recognition rewards platform
- Paid professional subscription (one per year)
Working Hours & Additional Pay:
Hours and working pattern: 37 hours per week Monday – Friday.
Our Commitment:
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments:
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.
Closing Date: 05/05/2026
Voids Officer in High Wycombe employer: Settle Group
Contact Detail:
Settle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voids Officer in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at SettleParadigm. A friendly chat can open doors and give you insider info about the Voids Officer role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of property compliance requirements. Show us you know your Gas Safety Certificates from your EICRs – it’ll impress the hiring team!
✨Tip Number 3
Practice your problem-solving skills! Think of examples where you've successfully managed competing priorities or improved processes. We love hearing about real-life experiences that showcase your abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Voids Officer in High Wycombe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Voids Officer role. Highlight your experience in property repairs and void management, and show us how your skills align with our mission at SettleParadigm.
Showcase Your Organisational Skills: We love a candidate who can juggle multiple tasks! In your application, give examples of how you've managed competing priorities in past roles. This will help us see how you can thrive in our fast-paced environment.
Communicate Clearly: Excellent communication is key for this role. Use your application to demonstrate your ability to convey information effectively. Whether it’s through your writing style or the clarity of your examples, make sure we can see your strong communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Settle Group
✨Know Your Stuff
Make sure you brush up on your knowledge of property repairs and void management. Familiarise yourself with compliance requirements like Gas Safety Certificates and EICRs, as these are crucial for the Voids Officer role.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your strong organisational skills. Think about times when you've managed competing priorities or coordinated tasks effectively, as this will show you can handle the fast-paced environment.
✨Communicate Like a Pro
Practice your communication and negotiation skills. Be ready to discuss how you've handled queries or complaints in the past, and how you ensure customer satisfaction. This is key for the role, so make it shine!
✨Bring Solutions to the Table
Think of specific instances where you've identified opportunities to improve processes or enhance customer experience. A practical, solution-focused mindset is what they’re looking for, so be prepared to share your ideas.