Customer & Neighbourhood Coordinator (12‐month FTC) in High Wycombe

Salary: £30,605 + Excellent Benefits

Location: Wooburn Green, High Wycombe.

Hybrid working: A minimum of 2 days in the office, 3 days from home

Contract: 12 month fixed-term contract

Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising the number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve. If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About the role

We’re looking for a proactive and highly organised Customer & Neighbourhood Coordinator to join us on a 12-month fixed-term contract. You’ll play a key role in supporting our Customer & Neighbourhood Officers, providing hands‑on administrative and customer‑focused support across tenancy management and financial administration. You’ll work closely with colleagues across the wider directorate and alongside our Customer Service Team, helping to resolve queries, support residents and ensure our Customer Care Standards are consistently upheld. This is a varied and rewarding role where you’ll build strong relationships with colleagues, customers and external partners, helping us deliver a seamless and responsive neighbourhood service.

What you’ll do

• Provide efficient administrative support to Customer & Neighbourhood Officers and Managers
• Act as a first point of contact for internal and external queries
• Support tenancy management tasks, including documentation, data updates and case coordination
• Liaise with external stakeholders to help resolve customer issues
• Assist with financial administration, including processing payments and updating records
• Maintain accurate systems and ensure information is recorded to a high standard
• Support the delivery of excellent customer service across the neighbourhood function
• Work collaboratively with the Customer Service Team to ensure smooth handovers and joined‑up working
• Help identify opportunities to improve processes and customer experience

What we’re looking for

• Must haves
• Excellent written and verbal communication skills
• Ability to communicate confidently with residents, colleagues, landlords and contractors
• Strong organisational skills with the ability to prioritise and manage competing demands
• Good IT skills, including Word, Excel, PowerPoint and Outlook
• Ability to analyse information and present it clearly
• A proactive, solutions‑focused approach
• Ability to take personal responsibility for tasks and follow them through to completion
• A positive influence on colleagues and stakeholders
• Nice to haves
• Previous experience working in a customer service or complaints-related environment
• For added brilliance
• Empathy, resilience and a genuine passion for helping customers
• Confidence building relationships and supporting continuous improvement

Why join us?

You’ll be part of a supportive, collaborative team where ideas are valued and development is encouraged. Although this role is a 12-month fixed-term contract, our size, growth and ongoing transformation mean there may be opportunities for extension, permanency or progression into other roles. Many colleagues have joined us on temporary contracts and gone on to build long and successful careers here. Even if a longer-term opportunity doesn’t arise, you’ll gain valuable experience that will strengthen your skills and employability in housing, customer service and neighbourhood roles.

Benefits

• Annual salary: £30,605 p/a
• 25 days holiday, increasing with service, plus Christmas closure and buy options
• Generous pension scheme - up to 9.5% employer contribution
• Enhanced family-friendly leave
• Health cash plan - claim up to £1,800 for everyday health costs
• Life cover and income protection
• Hybrid working, modern offices, free parking and EV charging
• 30+ qualified Mental Health First Aiders
• Car leasing via salary sacrifice (permanent colleagues)
• Funded training, qualifications and apprenticeships
• 3 paid volunteering days
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Working hours

37 hours per week

Monday-Thursday: 09:00-17:30

Friday: 09:00-17:00

Hybrid working: 2 days in the office, 3 days from home

Contract type: 12-month fixed-term contract

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Closing Date: 28.08.2026

We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate.