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- Tasks: Lead estates services and ensure compliance for over 30,000 homes.
- Company: Join SettleParadigm, the largest housing group in the region with a social purpose.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Make a real impact on community living and drive positive change.
- Qualifications: Senior leadership experience in estates or compliance services required.
The predicted salary is between 105145 - 105145 ÂŁ per year.
Salary Package: ÂŁ105,145 (inc supplement) + Excellent Benefits
Location: Wooburn Green, High Wycombe or Letchworth Garden City
Hybrid: 2 days per week in the office, 3 days from home
Contract: Permanent
Are you looking to join a growing, values‑led organisation with a clear social purpose? At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. We’re now seeking an exceptional Assistant Director of Estates and Communal Compliance to lead one of our most visible and impactful services, ensuring our estates are safe, compliant, well‑maintained and places residents are proud to call home.
About the Role
As Assistant Director of Estates and Communal Compliance, you’ll provide strategic and operational leadership for estates services and communal compliance across our property portfolio. You’ll be accountable for delivering high‑performing, resident‑focused services that meet legislative requirements, SettleParadigm standards and our long‑term asset strategy. Leading senior operational heads, you’ll drive operational excellence, strong commercial performance and a culture rooted in safety, accountability and continuous improvement.
Key Responsibilities
- Strategic Leadership
- Develop and deliver estates and communal standards aligned to organisational ambitions, regulation and resident expectations
- Work closely with Strategic Asset Management to drive efficiency, consistency and return on investment
- Collaborate with the Director of Repairs and Estates to deliver a commercially astute, cost‑effective service
- Provide visible, values‑led leadership across estates and communal compliance
- Act as a senior Property representative, contributing to corporate strategy, policy development and cross‑functional initiatives
- Lead on high‑risk or complex complaints, ensuring swift resolution, learning and assurance
- Champion a safety‑first culture, ensuring colleague and contractor wellbeing
- Innovation & Change
- Drive digital and technological improvements to streamline estates and compliance delivery
- Use data, insight and performance intelligence to inform decision‑making and improvement
- Improve productivity across DLO teams, reducing reliance on external suppliers and improving value for money
- Operational Excellence
- Lead estates services and all areas of communal compliance, including statutory and non‑statutory requirements
- Oversee estate inspections, communal fire safety checks, door inspections, water hygiene, pest control, signage, bulk waste and related repairs
- Drive high performance across DLO and contractor delivery models
- Ensure new‑build estates are mapped, mobilised and maintained to agreed long‑term standards
- Continuously review service delivery models to ensure strong sector comparison and best practice
- Customer Experience
- Embed a customer‑first culture that drives strong Tenant Satisfaction Measures, particularly communal satisfaction
- Ensure services are designed around resident needs and wellbeing
- Use feedback, complaints and engagement insight to drive service improvement
- Represent SettleParadigm at resident forums, committees and engagement events
- Financial & Commercial Leadership
- Manage estates and communal compliance budgets with robust financial control and forecasting
- Optimise commercial performance of in‑house teams and contractors
- Identify efficiencies that improve outcomes while reducing cost and waste
- Compliance, Risk & Governance
- Ensure full compliance with all legal and regulatory requirements, including the Social Housing (Regulation) Act, Building Safety Act and environmental legislation
- Maintain strong governance, assurance and risk management arrangements
- Provide performance and compliance reporting to Board, Committees and Executive forums
- Ensure contracts are procuring, mobilised and managed in line with SettleParadigm standards
- Maintain robust, up‑to‑date policies, procedures and systems that minimise risk and support excellent delivery
What We’re Looking For
- Senior leadership experience within estates, repairs or communal compliance services
- Proven delivery of large‑scale DLO and contractor‑led estate services
- Strong operational and building safety compliance experience
- Track record of managing complex complaints and resident expectations
- Demonstrable budget management and financial control experience
- Extensive experience operating at senior Property leadership level
Knowledge & Skills
- Strong technical knowledge of estates, compliance and housing legislation
- Commercial acumen with the ability to make balanced, risk‑based decisions
- Confident using data to drive performance and improvement
- Excellent communication, negotiation and report‑writing skills
- Ability to lead change, motivate teams and deliver high performance
- Innovative, proactive and solutions‑focused leadership style
Qualifications
- Degree in Housing, Construction Management, Civil Engineering or similar
- CIH Level 5 (desirable) or willingness to work towards
- Full UK driving licence
Benefits
At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- 30 days holiday upon starting plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family‑friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
Additional benefits include:
- Mental Health First Aiders available to support
- Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
- Funded training, qualifications & apprenticeships
- 3 paid volunteering days in the local communities
- Peer‑recognition rewards platform
- Paid professional subscription (one per year)
Working Hours & Additional Pay
37 hours: 9am‑5.30pm Mon‑Thurs and 9am‑5pm on Fridays.
Our Commitment
We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments
We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Closing Date Monday 11/05/2026
Assistant Director of Estates & Communal Compliance in High Wycombe employer: Settle Group
Contact Detail:
Settle Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Director of Estates & Communal Compliance in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching SettleParadigm's values and recent projects. Show us how your experience aligns with our mission to create safe, compliant, and well-maintained homes. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your responses to common interview questions, especially around leadership and compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Assistant Director of Estates & Communal Compliance in High Wycombe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in estates and communal compliance. We want to see how your skills align with our values and the specific requirements of the role.
Showcase Your Leadership Skills: As an Assistant Director, you'll need to demonstrate strong leadership capabilities. Use examples from your past roles where you've led teams or projects successfully, and don't forget to mention any innovative changes you've implemented!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements stand out. This will help us quickly see why you're a great fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Settle Group
✨Know Your Stuff
Make sure you brush up on the key responsibilities of the Assistant Director of Estates & Communal Compliance role. Understand the legislative requirements and standards that SettleParadigm adheres to, as well as the specific challenges in managing estates and communal compliance.
✨Showcase Your Leadership Skills
Prepare examples of your previous leadership experiences, especially in estates or communal compliance services. Be ready to discuss how you've driven operational excellence and fostered a safety-first culture in your past roles.
✨Be Data-Savvy
Since the role involves using data to inform decision-making, come prepared with examples of how you've used data insights to improve performance in your previous positions. This will demonstrate your analytical skills and commercial acumen.
✨Engage with Resident-Centric Approaches
Highlight your commitment to customer experience by discussing how you've embedded a customer-first culture in your past roles. Be ready to share specific instances where you've improved tenant satisfaction and addressed complex complaints effectively.