At a Glance
- Tasks: Support residents in energy efficiency projects and ensure they feel valued throughout the process.
- Company: Join a forward-thinking organisation committed to sustainability and community improvement.
- Benefits: Enjoy a competitive salary, generous holiday, flexible working, and comprehensive health benefits.
- Other info: Great career growth potential with opportunities for training and development.
- Why this job: Make a real difference in people's lives while contributing to a sustainable future.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 35809 - 35809 £ per year.
An instrumental role in supporting Paradigm’s commitment to improving the energy efficiency of our homes and delivering on our Corporate Plan. As a Customer Liaison Officer, you will work closely with residents living in our lowest‑performing properties (EPC bands D–G), ensuring they feel informed, supported and valued throughout our retrofit programmes. Your work will directly contribute to improved comfort, reduced energy costs and progress towards our long‑term sustainability and net‑zero objectives.
Customer engagement is the starting point for all improvement works. You will build rapport with residents, understand their daily routines and needs, and listen carefully before offering appropriate guidance. By clearly explaining how works will be delivered and providing reassurance where needed, you will help customers feel confident in the process and more willing to proceed. The information you collect is essential for planning and measuring success, and you will record it accurately in our systems.
From the first conversation through to project completion, you will be the customer’s trusted Paradigm contact. This role allows you to apply your customer service expertise and communication skills to influence positive outcomes, while building new capabilities in a nationally important area. If you enjoy working with people and want to make a meaningful difference to their quality of life, this is an excellent opportunity.
Our Team: You will join a small, friendly and collaborative team within our wider Asset Management function. Working closely with the Customer Liaison Manager, colleagues, consultants and contractors, you will help deliver energy‑efficiency projects and contribute to long‑term customer‑focused strategies that support the de‑carbonisation of our homes.
About you: We welcome applicants from a wide range of backgrounds, including those returning to work or considering a career change. Experience in energy efficiency is helpful but not essential, as full training will be provided.
What We’re Looking For:
- Must haves:
- Experience in a customer‑facing role and/or within the social housing sector
- Confidence engaging with residents in their homes and representing SettleParadigm professionally
- Strong communication, organisation and time‑management skills
- The ability to influence decisions and guide conversations positively
- A logical and calm approach to planning and managing work under pressure
- Flexibility to meet customer needs, including regular travel across our area of operation
- A full (preferably clean) driving licence and regular access to a car
- Nice to haves:
- Previous experience of giving energy efficiency advice would be an advantage, however, if this is new to you a willingness to learn would be an advantage.
Benefits: At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.
- Annual salary: £35,809
- 25 days holiday, increasing with service, plus Christmas closure and buy options
- Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
- Family-friendly leave: Enhanced maternity, paternity, and adoption leave
- Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
- Life cover and income protection
- Flexible working – hybrid options, modern offices, free parking & EV charging
Working Hours & Additional Pay: 37 hours standard weekly hours: 9am to 5.30pm Monday to Friday and 9am to 5pm on Friday.
Our Commitment: We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.
Accessibility and Adjustments: We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.
Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.
Customer Liaison Officer (12m FTC) employer: Settle Group
SettleParadigm is an exceptional employer dedicated to enhancing the quality of life for residents through energy efficiency initiatives. With a strong focus on employee well-being, we offer a comprehensive benefits package, including generous holiday allowances, flexible working arrangements, and opportunities for professional development. Our collaborative work culture fosters growth and inclusivity, making it an ideal place for those looking to make a meaningful impact in their community while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer (12m FTC)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Settle Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Settle Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Liaison Officer (12m FTC)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Settle Group.
How to prepare for a job interview at Settle Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Settle Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Settle Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
