Administrator in England

We are looking for an administrator to work alongside our admin and medical secretary team and are seeking an enthusiastic, motivated and proactive candidate to join our team. The successful candidate will need to provide a first‑class level of administrator duties for the clinical team at the Practice. We will expect them to enjoy working in a busy office environment and be prepared to go the extra mile. The role of administrator is rewarding but can be demanding so we are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi‑tasking. The successful candidate must be computer literate and have a flexible approach to working. Experience of working in a healthcare environment would be an advantage. The job will be 24 hours per week, over 3 or 4 days with shift patterns agreed to suit.

Main duties of the job:

• Processing incoming correspondence to the Practice, ensuring that information is attached to patient’s records in a timely manner.
• Providing effective and efficient administrative services for the practice, in a professional and courteous manner.
• File patient records and correspondence in patient medical records, as necessary and add snomed codes.
• Maintain a filing and administrative system so that written or computer information is easily accessible and secure.
• Retrieve medical records, as necessary, and process private reports, medical attendance reports for Insurance Companies, photocopy, scan and file documents as necessary.
• Process Subject Access Requests (SARs), profile and general notes requests.
• Receive incoming, and initiate outgoing telephone calls, in order to facilitate timely and appropriate communications with others.
• Assist with the gathering of statistics and information when required.
• Advise patients on the relevant charges for private and non‑PMS procedures, and generate invoices as necessary.
• Arrange and attend meetings, take minutes as required, including via Microsoft Teams, and record attendances.
• Monitor the practice referral emails inbox.
• Monitor worklists on eRST.
• Register and deduct patients, according to appropriate policies and processes.
• Process GP2GP records.
• Update and maintain the SCR.
• Process deaths, informing relevant parties, according to the appropriate policies and processes.
• Liaise with the Health Authority and PCSE.
• Monitor and process the Administration and Medical Secretary workflow/tasks inbox.
• Provide an efficient typing and word processing service for Doctors and Health Professionals.
• Update and maintain electronic referral templates and standard letters.
• Assist the practice management team with all clerical and administrative duties.
• Liaise with outside agencies and secondary care to make hospital appointments, bookings and admissions as required.
• Provide cover for members of the reception or secretarial team during periods of sickness and annual leave.
• Apply practice policies, standards and guidance and amend if requested.

Person Specification:

• Experience in administrative and clerical duties.
• Dealing with public/patients.
• Working as a part of a team.
• Working in a healthcare setting.
• Working in a GP practice.

Qualifications:

• Good standard of secondary education.
• IT qualification (or relevant experience using IT systems in a work setting).
• Demonstrable commitment to professional development.
• Medical terminology qualification.
• Disclosure and Barring Service Check.