Administrator

We are looking for an administrator to work alongside our admin and medical secretary team and are seeking an enthusiastic, motivated and proactive candidate to join our team.

The successful candidate will need to provide a first‑class level of administrator duties for the clinical team at the Practice. We will expect them to enjoy working in a busy office environment and be prepared to go the extra mile.

The role of administrator is rewarding but can be demanding so we are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi‑tasking.

The successful candidate must be computer literate and have a flexible approach to working.

Experience of working in a healthcare environment would be an advantage.

The job will be 24 hours per week, over 3 or 4 days with shift patterns agreed to suit.

If you are interested in applying for this role please complete the online application form. The preferred method of application is through the NHS jobs website, however if you are unable to use this system, then we would also be able to accept CV application emailed to the practice.

We will be screening all applications throughout the listing period and may offer interviews and close the vacancy early, if a suitable candidate is found.

Main duties of the job

The main duties of the job will be processing incoming correspondence to the Practice, ensuring that information is attached to patient’s records in a timely manner, necessary details are coded onto the medical records and any actions passed to the relevant members of the team. The successful candidate will be required to provide effective and efficient administrative services for the practice, in a professional and courteous manner.

Please refer to the full job description and person specification.

About us

Sett Valley Medical Centre is a semi‑rural 3 partner practice caring for 10,000 patients, situated in the High Peak of Derbyshire, on the edge of the Peak District National Park, close to Stockport with excellent road and rail links to Manchester.

We are based in a purpose‑built surgery, with an outstanding CQC grading, and our ethos is to deliver high‑quality medical care through our comprehensive, highly skilled team members.

We have a strong and active patient participation group, and good community health care links. The surgery is paper‑light and uses EMIS Web.

Job responsibilities

Job Summary

The purpose of the job is to work autonomously to provide general administrative and secretarial support to the Practice, Doctors and Health Professionals, involving filing clinical documents, coding onto patient records, word processing and general clerical work.

Key duties and responsibilities

The following are the core responsibilities of an administrator. There may be occasions when there is a requirement to carry out other tasks; this will be dependent on factors such as workload, staffing levels and direction of the Practice Manager.

• File patient records and correspondence in patient medical records, as necessary and add snomed codes

To maintain a filing and administrative system so that written or computer information is easily accessible and secure

To retrieve medical records, as necessary, and process private reports, medical attendance reports for Insurance Companies, photocopy, scan and file documents as necessary

• Process Subject Access Requests (SARs), profile and general notes requests
• To receive incoming, and initiate outgoing telephone calls, in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
• To assist with the gathering of statistics and information when required
• To advise patients on the relevant charges for private and non‑PMS procedures, and generate invoices as necessary
• To arrange and attend meetings, take minutes as required, including via Microsoft Teams, and record attendances
• To monitor the practice referral emails inbox
• To monitor worklists on eRS
• To register and deduct patients, according to appropriate policies and processes
• Process GP2GP records
• Update and maintain the SCR
• Process deaths, informing relevant parties, according to the appropriate policies and processes
• Liaise with the Health Authority and PCSE
• To monitor and process the Administration and Medical Secretary workflow/tasks inbox
• To provide an efficient typing and word processing service for Doctors and Health Professionals. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
• Update and maintain electronic referral templates and standard letters
• To assist the practice management team with all clerical and administrative duties
• Liaise with outside agencies and secondary care to make hospital appointments, bookings and admissions as required
• To provide cover for members of the reception or secretarial team during periods of sickness and annual leave
• To apply practice policies, standards and guidance and amend if requested
• Any other responsibilities that may be relevant to the role of administrator.

Please refer to the full job description and person specification.

Person Specification

Experience

• Administrative and clerical duties
• Dealing with public/patients
• Working as a part of a team
• Working in a healthcare setting
• Working in a GP practice

Qualifications

• Good standard of secondary education
• IT qualification (or relevant experience using IT systems in a work setting)
• Demonstrable commitment to professional development
• Medical terminology qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.