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- Tasks: Lead and mentor a dynamic client success team while driving company growth.
- Company: Join SetSales, Northern Europe's top sales community with a vibrant culture.
- Benefits: Competitive salary, travel opportunities, and unlimited growth potential.
- Why this job: Make a real impact in a fast-paced startup environment and shape client success.
- Qualifications: 5+ years in leadership roles with strong project management skills.
- Other info: Work closely with founders and enjoy a diverse, international atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
SetSales is Northern Europe’s leading sales community and aims to connect and develop commercially-minded executives, decision makers in sales, and aspiring entrepreneurs. We are connecting more than 4,000 professionals from more than 15 countries every year.
SetSales is part of United Media ( https://www.united-media.com/ ) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.
Context for the Role
You’ll have the chance to shape and execute the company\’s client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company\’s continued expansion. If you\’re passionate about scaling a business and being part of a forward-thinking company, this is the perfect time to join and make your mark.
You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for
Responsibilities
As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients. This role is a critical part of the company continued growth and success.
- Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance.
- Enabling exponential growth and expansion by focusing on what’s most important – the customer, and their success.
- Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets.
- Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction.
- Working very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end.
Requirements
- 5+ years of leadership experience in related leadership roles in a fast paced high growth environment
- Strong project management and process creation skills and strong ability to prioritize.
- A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup
- Experience in client success / business operations, ideally in a high growth business
- Strong analytical skills and fluency across relevant tools paired with commercial acumen
- Proven success in applying automation to scale operations
- A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing, culture
- Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business
What the company offers
Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact – You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- An inspiring, diverse, highly motivated, and international working atmosphere
- Unlimited growth potential in our company – we strongly believe in and have a track record of promoting internally.
- Market-competitive compensation.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills – boost your interpersonal, research, organisation, outreach and project management skills through experience and training.
Startdate
Flexible
Monday – Friday we work from our office and do not offer remote work.
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Customer Account Manager at SetSales employer: SetSales
Contact Detail:
SetSales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager at SetSales
✨Tip Number 1
Network like a pro! Get out there and connect with people in the sales community. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet hiring managers or team leaders, be ready to discuss your past successes and how they relate to the role. Use specific examples that highlight your leadership and client success experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Customer Account Manager position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you’re genuinely interested in being part of SetSales and helps us keep track of all the amazing talent looking to join our team.
We think you need these skills to ace Customer Account Manager at SetSales
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about joining SetSales and making a difference in client success.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in client success and leadership. We love seeing how your past roles have prepared you for this exciting opportunity, so don’t hold back!
Be Specific in Your Answers: When answering the application questions, be specific and provide examples from your previous experiences. We’re looking for concrete evidence of your skills and how you’ve successfully managed client relationships in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at SetSales.
How to prepare for a job interview at SetSales
✨Know the Company Inside Out
Before your interview, dive deep into SetSales and its mission. Understand their client success strategy and how they connect professionals across Northern Europe. This knowledge will help you demonstrate your genuine interest and align your answers with their goals.
✨Showcase Your Leadership Skills
As a Customer Account Manager, you'll be leading a team. Prepare examples of how you've successfully managed and mentored teams in the past. Highlight specific instances where your leadership directly contributed to client success or operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle multiple client accounts. Think of scenarios where you've prioritised tasks or improved client relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future growth plans or how they measure client success. This shows you're not just interested in the role but also in contributing to the company's long-term vision.
