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For Companies At a Glance
- Tasks: Manage client relationships and ensure exceptional service delivery.
- Company: Join SetSales, Northern Europe's leading sales community.
- Benefits: Attractive compensation, travel opportunities, and unlimited growth potential.
- Why this job: Make a real impact in a dynamic start-up environment.
- Qualifications: 3+ years in client management and a degree with outstanding results.
- Other info: Build relationships with global industry leaders and enhance your personal brand.
The predicted salary is between 36000 - 60000 £ per year.
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About us
SetSales is Northern Europe\’s leading sales community and aims to connect and develop commercially-minded executives, decision makers in sales, and aspiring entrepreneurs. We are connecting more than 4,000 professionals from more than 15 countries every year.
SetSales is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.
What we offer you
As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact – You\’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- Unlimited growth potential in our company – we strongly believe in and have a track record of promoting internally.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills – boost your interpersonal, organisation and project management skills through experience
- Attractive compensation package.
- Gain a lot of new relationships with global industry leaders while growing your personal brand.
Responsibilities:
- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
- Aligning on Sponsors expectations – pre & post sale, ensuring the sales process is deliverable.
- Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM.
- Providing daily support to sponsors to facilitate their registration through our internal management systems.
- Building an internal knowledge base and helping with the onboarding of new clients.
- Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.
What we expect from you
- Take ownership of everything you do, be proactive and follow through on commitments.
- Are well-organised, and detail-focused and display the ability to structure and prioritise their work.
- Have acquired a bachelor\’s or master\’s degree with outstanding results
- Have a UK work permit
- Fast learning and competent with new systems
- Proficiency in CRM software and Google Docs Editors suite.
- 3+ years of experience in client management, account management, or customer success roles.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Industries: Professional Training and Coaching
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Client Success Manager at SetSales employer: SetSales
Contact Detail:
SetSales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager at SetSales
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, especially those in sales. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more people you know, the better your chances of landing that Client Success Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in client management and how you've made a difference in previous roles. Use specific examples to demonstrate your impact and how you can bring that same energy to SetSales.
✨Tip Number 3
Be proactive! If you see a job opening at SetSales, don’t just apply and wait. Follow up with a friendly message expressing your enthusiasm for the role. This shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by researching SetSales and understanding their mission. Think about how your skills align with their goals and be ready to discuss how you can contribute to their success. And remember, we’re all about growth, so show them you’re eager to learn and develop!
We think you need these skills to ace Client Success Manager at SetSales
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to make an impact at SetSales. Share why you’re drawn to client success and how you can contribute to our community.
Tailor Your CV: Make sure your CV is tailored to the Client Success Manager role. Highlight relevant experience in client management and any specific achievements that demonstrate your ability to take ownership and deliver exceptional service. We love seeing how your skills align with what we’re looking for!
Be Specific in Your Answers: When answering the application questions, be as specific as possible. Use examples from your past experiences to illustrate how you’ve built strong client relationships or managed multiple accounts. This helps us understand your thought process and how you approach challenges.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at SetSales!
How to prepare for a job interview at SetSales
✨Know Your Stuff
Before the interview, dive deep into SetSales and its mission. Understand their role in the sales community and how they connect professionals. This will help you tailor your answers and show genuine interest.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your client management skills. Think about times when you took ownership of a project or improved client satisfaction. Be ready to discuss these in detail.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, growth opportunities, and how success is measured in the Client Success Manager role. This shows you're serious about the position.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisational abilities, be prepared to discuss how you manage multiple client accounts. Share your strategies for prioritising tasks and ensuring high-quality service.
