Client Success Lead at SetSales (London)

SetSales is Northern Europe’s leading sales community, connecting and developing commercially-minded executives, decision makers in sales, and aspiring entrepreneurs. We engage over 4,000 professionals annually across more than 15 countries.

SetSales is part of United Media (https://www.united-media.com/), focusing on building large-scale industry media and conference products in sectors such as insurance, HR, private equity, and retail.

Context for the Role

You will have the opportunity to shape and execute the company\’s client success strategy, collaborate with talented teams, and make a tangible impact on the company\’s growth. With a rapidly expanding market presence, this role offers both challenges and rewards, including leading a high-performing team and influencing the company\’s expansion. If you’re passionate about scaling a business and being part of a forward-thinking organization, this is an ideal opportunity.

You will report directly to the Founder/CEO in this newly created position, tasked with scaling the client success and operations departments, and impacting all areas of the business during this early growth stage. You will be an integral part of the management team, working closely with the founders and responsible for:

Responsibilities

As a key member of the leadership team, you will be accountable for delivering value to all clients. Your team will handle onboarding new clients, managing delivery processes, and reporting performance metrics. This role is critical to the company\’s continued growth and success.

• Team Leadership: Manage, develop, and mentor the client success team, fostering a collaborative and innovative environment. Set clear goals, evaluate performance, and promote a culture of excellence.
• Growth Focus: Drive exponential growth by prioritizing customer success and satisfaction.
• People Management: Implement best practices for team management and scale functions across international markets.
• Process Optimization: Build and harmonize cross-departmental processes to maximize efficiency and customer satisfaction.
• User Journey: Collaborate with the organization to create an exceptional end-to-end user experience.

Requirements

• 5+ years of leadership experience in fast-paced, high-growth environments.
• Strong project management skills, with the ability to prioritize effectively.
• Proven success in leading and scaling functions such as client success, operations, sales, or international expansion, especially in startups.
• Experience in client success or business operations within high-growth companies.
• Strong analytical skills, proficiency with relevant tools, and commercial acumen.
• Experience applying automation to scale operations.
• A passion for people—coaching, mentoring, leading, and fostering a positive, high-performance culture.
• Track record of growing client success functions and supporting revenue growth in dynamic environments.

What the company offers

A unique opportunity to own client success within an ambitious, rapidly growing company. We offer:

• The chance to make a tangible impact in a startup environment.
• An inspiring, diverse, international workplace.
• Unlimited growth potential with a strong internal promotion track record.
• Market-competitive compensation.
• Travel opportunities at our overseas conferences.
• Transferable skills development through experience and training.

Start date

Flexible

Work is from our office Monday to Friday; remote work is not available.

Application process

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