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- Tasks: Support clients and ensure their success by coordinating resources and delivering exceptional service.
- Company: Join SetSales, Northern Europe's leading sales community with a vibrant culture.
- Benefits: Attractive compensation, travel opportunities, and unlimited growth potential.
- Other info: Gain invaluable skills and relationships with global industry leaders.
- Why this job: Make a real impact in a start-up environment while building your personal brand.
- Qualifications: 3+ years in client management and a degree with outstanding results.
The predicted salary is between 30000 - 40000 £ per year.
SetSales is Northern Europe’s leading sales community and aims to connect and develop commercially-minded executives, decision makers in sales, and aspiring entrepreneurs. We are connecting more than 4,000 professionals from more than 15 countries every year. SetSales is part of United Media, which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.
What we offer you:
- The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience.
- Attractive compensation package.
- Gain a lot of new relationships with global industry leaders while growing your personal brand.
Responsibilities:
- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
- Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.
- Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM.
- Providing daily support to sponsors to facilitate their registration through our internal management systems.
- Building an internal knowledge base and helping with the onboarding of new clients.
- Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.
What we expect from you:
- Take ownership of everything you do, be proactive and follow through on commitments.
- Are well-organised, detail-focused and display the ability to structure and prioritise their work.
- Have acquired a bachelor’s or master’s degree with outstanding results.
- Have a UK work permit.
- Fast learning and competent with new systems.
- Proficiency in CRM software and Google Docs Editors suite.
- 3+ years of experience in client management, account management, or customer success roles.
Client Success Associate at SetSales employer: SetSales
Contact Detail:
SetSales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Associate at SetSales
✨Tip Number 1
Network like a pro! Reach out to professionals in the sales community, especially those connected to SetSales. Attend industry events and engage on platforms like LinkedIn to make meaningful connections that could lead to job opportunities.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or case studies that highlight your experience in client management and project delivery. This will give you an edge during interviews and demonstrate your proactive approach.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on how your past experiences align with the responsibilities of the Client Success Associate role at SetSales.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in being part of the SetSales team. Don’t miss out on this opportunity!
We think you need these skills to ace Client Success Associate at SetSales
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about the opportunity to contribute to our team and help clients succeed.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Client Success Associate role. We love seeing how your skills match what we’re looking for, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences. A well-structured application goes a long way!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community!
How to prepare for a job interview at SetSales
✨Know Your Stuff
Before the interview, dive deep into SetSales and its mission. Understand their role in connecting sales professionals and how they operate within the industry. This knowledge will help you demonstrate your genuine interest and show that you're ready to contribute to their success.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your client management skills and how you've taken ownership of projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you gauge if SetSales is the right fit for you.
✨Be Organised and Detail-Focused
Since the role requires strong organisational skills, demonstrate this during the interview. Bring a notebook with your notes, questions, and any relevant documents. This will reflect your attention to detail and readiness to manage client interactions effectively.